Cisco Network Appliance iOS upgradesConfigure VLAN, interfaces, trunks, port channelsManage and configure Palo Alto Network Appliances including VM SeriesUpgrade PANOS and Global Protect Configure security policies, NAT rules, IPSec VPN tunnel, DMZ, packet captures, syslog, SNMP, SEIMVMware vSphere configure and mange VMsSnapshots, templates, vNICWIndows server 2012,2016, 2019, DNS, DHCPCitrix ADC VPX, Machine Catalog, Delivery groups, VDANetapp ONTAP, NFS, CIFs LUN volumes, junction PathAWS EC2, VPC, SG, S3 VPC peering, EIPManage SSL private keys, intermediate and root certs. TLS1.2OKTA SSO, MFA, profile mappingMicrosoft 365, Exchange, calendar, groups, sharepoint, onedrive Windows 10, MacOS 10.x, 11.x, Unbuntu 18.x, 20.xSSH, VNC, RDP, Endpoint Protection Zoom, Zoom Room, iPad controller

Maintain Fremont Bank’s enterprise telephony solution including 900 Cisco CUCM users and 100 Genesys Pure Connect Cloud agents. Create new ACD profile and IVR menus as requested from the Business Units. Upgraded Cisco Call Manager from 9.X to 11.5.1. Upgraded Genesys PureConnect from 2016r4 to 2018r3. Migrated AVST Call-Xpress Voicemail from Server 2008 to Server 2016. Replaced Cisco Aironet APs with Meraki MR42 APs at all 23+ branch locations and future deployments as the Bank grows. Replaced EOL Cisco 2811 routers and 3560 switches @ 23+ branch locations, cleared configuration for disposal and verify TACACS and SNMP communication with ISE and SolarWinds. Work with Comcast and CenturyLink on new Metro-E and NLAN circuits @ new branches including oversight with 3rd Party vendors to bring circuit into the suite. Install new 4331 routers and 3650 switches @ new branch locations joining to existing MPLS network via EIGRP.

Manage service tickets with Service Now. Mobile Device Management with MobileIron and mobile asset management with vCOM Solutions. Support end users in Citrix VDI environment with VMware vSphere.Printer management via Drivve Print and Sharp MFDs. Imaged/Reimaged Desktop and Laptops with gimagex. Installed digital signage solution from Scala Enterprises. Rebuilt entire operations center after restoration from flood damage. Consisting of 20+ networked printers and 450+ workstations.

• Support clients in a residential and small to medium sized business environment.• Manage scheduled appointments daily and add proper documentation to each completed job.• Install flat panel LCD TVs mounted on drywall connecting laptops for business presentations.• Installed Audio Video receivers for use with 5.1/7.1 Dolby Digital speakers.• Setup/Configure new computer systems including Windows 7/8/10 and its peripherals.• Setup/Configure new workstations as part of a Windows 2003/2008 domain server.• Setup new network systems in home and business environments using existing and new appliances.• Provide remote support via LogMeIn Technician software to clients throughout the United States.• Coach customers on proper use of equipment and provide thorough documentation.• Provide post installation support while offsite via phone or remote access.• Maintain individual utilization performance metric of minimum 80% using Geek Squad by Agent reporting.• Maintain individual customer satisfaction survey with Net Promoter Score system of a minimum 90% and a 30% take rate.

• Diagnose and repair defective computers.• Replaced internal computer components and tested for proper functionality.• Maintain efficiency of computer systems by correcting identified operating system errors.• Eradicate malware and viruses using antivirus software.

• De-installation and reinstallation of multiple hardware platforms (PC, Macintosh or Unix).• Installation of units at destination location. Cable management for safety and neatness.• On-site technical support for clients after relocation.• Work in teams to meet deadlines for planned moves.