John Gibson Email & Phone Number

We provide extensive experience in all forms of call centre outsourcing services. This included outbound and inbound call centre services. Services offered ranged from consultancy on technology and staff selection through to full premises fit out and total outsourcing of customer care activities. Responsible for the establishment of systems and products being prepared for a go to market model. This included selection of partners through to sales and marketing of services. Holds full P & L responsibility

As President and Managing Director for TeleTech in Asia Pacific, John was responsible for managing the profitability and growth of TeleTech in the Asia Pacific region. In this role, John reported to the Chairman & CEO in Denver, Colorado, USA. which involved tasking over 2,000 staff, through just 10 direct reports and inspires direction and purpose to build organizational capacity and responsiveness by effectively planning and implementing growth strategies to achieve demanding targets to ensure that TeleTech’s strategic growth initiatives enhance its position as an industry leader while driving value for customers, partners and shareholders. In this role John held full P&L responsibility for over US$135 million.

Senior Vice President, Global Sales and Operations for AT&T Asia Pacific, the world’s largest global telecommunications company. In this role, John was successful in substantially increasing revenue whilst improving profitability and lowering expenses in a challenging environment involving 14 countries and US$1.2 billion in revenue. John was also a foundation member in the AT&T/BT joint venture Concert. In this role John was MD for South Asia. He was also responsible for assisting in launching Worldpartners into Asia which involved signing membership with all major Telco’s in the region. He has also been recognised 4 times into the AT&T Leaders Council which acknowledges the companies top 2% of executives.

Structured as an autonomous business unit within Telstra, with direct responsibility to budget and achieve sales, market-share & profit targets.