John Gilbertson Email and Phone Number

Appointed by Heartland Hotel Corporation to manage Hilton Carillon due to success at Doubletree Grand Resort. Manager of award-winning, 24/7, 20,000SF high-end hotel with 227 guestrooms, 49 suites, an executive concierge lounge, banquet, and meeting spaces for 500.• Drove $15M in revenue to profitability for 12 consecutive years with a 5% average bottom-line growth.• Increased overall cover count by 144% during lunch hour. • Grew revenue streams by building relationships, reducing costs by managing daily costs and inventories. • Cost reduction focus was managing schedules and performing variance and risk analysis to implement corrective actions.• Hired, managed, supervised, and coached 170 personnel on management principles, industry practices, and company procedures. • Mentored several employees who are now General Managers, created a culture of learning and development. • Created hotel-wide eco-friendly initiatives like waste reduction, energy efficiency, water conservation. Certified by Florida Green Lodging. • Received superior customer service satisfaction scores for 48 consecutive quarters, resulting in several awards.

Successfully reopened hotel within 90 days (March 2007); built revenues and customer satisfaction immediately and achieved profitability after year one. Success at this property led to the management of the Carillon Park property.• Focused heavily on relationship building, provided high-touch customer service and quality assurance checks resulting in profitability within 1 year of opening. • Rebuilt trust with local business leaders by utilizing businesses as a vendor, providing discounts to businesses to turn into customers and collaborating with them on events.

Successfully operated three hotels within the Holiday Inn Brand: Amana Holiday Inn, Holiday Inn Express, and Holiday Inn Express and Suites. Involved with the two Holiday Inn Express properties prior to groundbreaking, oversaw all phases of opening.• Responsible for all phases of operations including F&B concepts, marketing strategy, new account development, management staffing, and coordination with construction.• Partnered with Holiday Inn Design and Construction team and Amana Nordstrom operations to ensure budget and time constraints were met.• Increased ADR and RevPAR metrics by building customer service scores amongst all three hotels.