As owner of GILLeSolutions LLC, John Gille provides highly customized WordPress, Drupal, Joomla and Shopify sites for small to medium sized businesses utilizing a client first approach that puts a strong focus on understanding our clients' customers and how they interact with our clients' brands both online and offline. GILLeSolution's goal is to reduce the cost of customer acquisition for small and medium sized businesses by establishing business goals, creating systems for gathering feedback, analyzing data and turning that data into actionable information that drives business results.

Handles procurement, implementation and maintenance of internal hardware and software with a focus on shifting the IT landscape into the cloudManages web development projects in addition to serving as the point of contact for the clientDeveloped marketing strategy and generated marketing collateral for all website and digital marketing service offeringsCreated a sales process framework for WordPress and Shopify website design and developmentManages website and online marketing campaigns with a distinct focus on making data driven adjustments based on analytical insights and reports using tools such as WordPress, Google Analytics, MailChimp and AdWords.

Identified, qualified and tracked SAP consulting project and staffing opportunities using a cloud CRM solutionCreated pre-sales, sales and delivery documentation/content including demo and demo scripts, procedural documents, and client facing sales assetsPerformed data analysis for and presented findings to upper management upon request for a variety of business functions including sales, budgeting and financial projections

Created documentation for SAP project management framework, delivery methodology, marketing collateral, training documentation, and sales strategies for the consulting businessSupported upper management with data analysis and reporting, documenting technical and functional procedures and maintaining the consulting pipelineWorked with clients and delivery partners to ensure requirements were clearly communicated to all appropriate parties and resources were timely and properly allocated

As lead for internal projects, I helped develop tools in SharePoint and Excel used for streamlining processes and uncovering strategic insight from client and project delivery dataCoordinated SAP system outage windows for server upgrades and patching for Molson Coors SAP systemsLed troubleshooting and resolution efforts for issues affecting underlying landscape of clients’ SAP systemsPresented technical performance reports and process improvement opportunities to clients’ IT management

-Completed four week training program for the UltraTax Platform and UltraTax 1120 products-Resolved clients’ tax software issues via telephone and email-Logged call notes, system bugs, suggestions, requested enhancements and clients’ complaints in relevant information systems

-Organized and executed office setups/breakdowns prior to and after tax season-Performed technical troubleshooting and repair services in tax offices-Functioned as communication bridge between tax pros and mid-level IT management regarding patterns of technical issues with computer and networking equipment