John Gillette Email & Phone Number

Boston, Massachusetts, Us

• Collaborated with Executive leadership to provide end-to-end program support for specific workstreams, ensuring projects maintained high business performance and quality, thereby enhancing value for a broad user base.• Mentored Agile project teams, setting goals, focusing on coaching and performance improvement, and defining key milestones to enhance team efficiency, resulting in a 30% improvement in meeting project delivery timelines• Advised 6 project managers on best practices and facilitated Agile transformations, overseeing multiple competing demands impacting teams• Orchestrated IT projects crucial to program support, ensuring feasibility, alignment with objectives, and seamless execution within a dynamic environment• Led procurement of essential IT equipment and resources for establishing a new corporate headquarters, ensuring timely acquisitions and optimal resource allocation, increasing cost savings 20%• Monitored program status, tracked key milestones, and executed strategic interventions to ensure alignment with organizational goals• Implemented stakeholder management strategies, providing clear updates on project progress and cost-benefit analyses, fostering a collaborative environment• Identified program dependencies and swiftly implemented remediation plans to resolve potential bottlenecks• Facilitated transparent cross-functional collaboration and communication across the project lifecycle, engaging with business stakeholders and the sales team to improve account management and organizational transparency

Somerville, Massachusetts, Us

• Spearheaded efforts to enhance the digital patient experience by introducing cutting-edge solutions tailored to various stages of their healthcare journey, resulting in a 30% increase in patient satisfaction scores.• Organized internal and external resources to prioritize and implement initiatives integrating patient equity, quality of care, safety, and innovation within digital health tools, improving patient engagement 25%• Directed the assessment, creation, review, and translation of 200+ patient-facing materials (tip sheets, FAQs, and COVID-related content), making them digitally accessible to patients via Patient Gateway• Oversaw the translation of 500+ patient questionnaires into 6 additional languages, enabling digital accessibility and leading to a 200% increase in questionnaire completion rates within 12 months• Steered governance committees comprising doctors, executives, and site leaders in implementing impactful COVID initiatives with a focus on customer satisfaction, boosting patient trust and loyalty• Leveraged Salesforce Marketing Cloud to improve efficiency of the communication dissemination process flow to 2M+ patients, ensuring timely updates on crucial health information, hospital rules, and policies• .Supervised a team of 8 individual contributors, including project managers and business analysts, while managing a multi-million-dollar budget

Boston, Massachusetts, Us

• Managed and assisted with various projects within the Project Management Office (PMO), overseeing development of requirement documents, project scope, comprehensive project plans, and project artifacts• Implemented hybrid Waterfall and Agile Scrum methodologies, tailoring projects to customer requirements, identifying priority features, and developing product roadmaps, schedules, and work breakdown structures• Established a formalized change control process with 2 vendors and supervised project SharePoint sites to effectively maintain all project artifacts• Monitored project status and tracked key milestones while successfully decommissioning the existing proprietary system upon the successful migration of clients to the new system, boosting system stability and reliability by 30%• Introduced innovative automation technology to distinguish correspondents and claims while developing a project plan for scanning large data sets in prepopulated claims into the system, expediting the Turnaround Time (TAT)• Improved claims processing efficiency by 16 business days and reduced the entry of denied claims into the system by 90% at Beacon Health Options while achieving an annual cost reduction of $2M in claims processing