John Gilman Email & Phone Number

*Cognizant acquired Collaborative Solutions in June of 2020

Provide guidance and functional assistance to companies across a broad spectrum of areas, including:• Acted as contract Workday Administrator for newly live client (December 2016). Involved managing day-to-day processing, optimizing business processes, remediating integrations and reporting, implementing and documenting new processes and procedures• Remediated several absence plans that were accruing incorrectly. Built and deployed audit reports for absence administrators. Revised Request Time Off business process to improve visibility and compliance.• Mapped existing Workday business process configurations to business needs. Recommended and implemented changes where appropriate to improve outcomes and accuracy.• Reporting and Dashboards – built and deployed numerous reports across most HCM domains, this included the creation of dashboards for Turnover and Immigration.• Review and amended integrations with several benefits providers. Built and deployed an Integrations dashboard for daily monitoring.• Security review and remediation – Review and recommendation for changes to security groups, roles and business processes to resolve ongoing issues and enhance efficiencies. Currently underway.• Cost Center management integration between Workday and SAP using Workday Inbound Org connector and MuleSoft to eliminate manual processing of cost center changes made by the finance team. Currently underway.

Seattle, Washington

Member of two-person team responsible for managing all aspects of corporate HRIS (Workday):• Ensured operational stability and sustainability were maintained and that all system issues were resolved quickly and completely.• Managed Workday upgrades; ensuring test strategy was developed and executed, new features were evaluated and implemented where appropriate and existing integrations, reports and functionality continued to operate seamlessly and error-free.• Managed security configuration to ensure data and functionality was appropriately secured and available.• Managed Workday reporting environment and processes. Acted as lead report writer and internal consultant for others within this domain; including the underlying security model and delivery strategies. Workday Pro certified.• Developed and implemented operational and management dashboards for Open Enrollment, Benefits, Compensation, Turnover, Performance, UK Payroll, Data Audit and Diversity. • Implemented Time and Absence, Onboarding, Performance & Calibration, Benefits and Compensation; including gathering and documenting business requirements, designing and implementing security, configuration, reporting and operational processes.• Managed Workday integration domain. Wrote and maintained 40+ integrations, including benefits integrations, payroll interfaces, Active Directory synchronization and various other vendor interfaces. • Implement and maintain Business Process configuration across all modules. Adapted as business needs and Workday capabilities evolved, identifying opportunities to enhance the business process framework for efficiency and accuracy of transactions.• Created and managed a complex family of operational and transactional alerts and notifications. • Led all audit activities related to Workday processes and data.• Designed, co-developed and implemented SharePoint-based HR Change Management system, Process Library and Report Request Management systems.

Seattle, Washington

Hired to develop and implement a global onboarding program during a period of fast growth. The objective was to bring in a large number of employees and contractors and ensure they were equipped to “hit the ground running”.Developed and implemented a multi-layered onboarding program that ultimately onboarded over 600 new employees that:• Provided new employees with the immediate information and resources they required beginning on Day One, including (benefits, payroll, IT orientation, security and compliance training.• Introduced new employees to the culture and history of the firm• Provided a six-month training cycle to introduce new employees to the broader base of business and support organizations within the firm.

Seattle, Wa

Member of the Business Transformation team focused on analyzing challenges brought forward by business sponsors, creating options, recommendations and ultimately implementing scalable, cost-effective solutions. This team has also been focused on establishing a Communications Center of Excellence and building out a framework of metrics and management information for the Global Operations & IT organization. • Development of communication strategy and framework• Develop administer and analyze quantitative IT Client Satisfaction Survey• Led team that built-out and drove the execution of Global IT’s initial data-driven Operational Dashboard• Developed framework and process for monitoring and measuring application health currently in use by Russell’s Application Management teamMember of core team tasked with implementing Service Management practices.

Worked as trusted business partner, managing all aspects of relationships between Global IT and key business units and regions during a period of exceptional expansion and growth. This required balancing competing needs and requirements to achieve mutually beneficial outcomes. Worked with management bringing appropriate technology and process improvement recommendations forward to address business needs and implementing those options as required. • Responsible for representing the business needs during the annual strategic technology planning and budgeting cycle. • Established virtual account teams to support client constituencies. The function of these teams was to provide our clients with a critical mass of knowledge and experience, which they could draw on to provide solution options and consulting. • Active member the cross-organization team tasked with the core operational platform and functions required following a key acquisition. • Worked with global business stakeholders to implement significant technology and support change program to modernize desktop infrastructure and leverage third party service providers.