Recently completed another contract CEO role, in a really interesting organisation.Technically a Not For Profit with a regular workforce headcount of over 300 wonderful humans, this organisation runs a sizeable 'commercial transport business' to generate a 'surplus for purpose' to reinvest into making a significant social impact.An initial short term appointment to define organisational change needs, extended to 10 months and the opportunity not only to instigate the change process but also to open several business growth initiatives.A challenging and enjoyable opportunity to really drill in and develop a thorough understanding of mission, vision, strategy, culture and structure...and to begin to apply my standard approach to leadership and change management, in circumstances where change was clearly necessary: 1. Align the team around the organisation's purpose, creating the culture you need. Respect draws out the discretionary effort and thinking necessary for 'great' results.2. Agree clear behavioural standards and expectations on results, and set stretch ( 'great' ) business goals.3. Hold each team member accountable for personal outputs, and outcomes. Make it ok to call out others for a breaches of agreed bevaviours.4. Recruit, retain and develop the right 'players'. Belief without proof - if skills are less than you'd like, do they have the potential and attitude to succeed given the right training and coaching? 5. Measure and share results, especially successes. If in doubt, share more rather than less6. Ask the uncomfortable questions and have the crucial conversations. 7. Deliver consequence - both positive and negative. Keep your promises.7. Focus internally on your goals rather than worry too much about the competition. Make it fun. 8. Learn from mistakes - and be especially vigilant for the passive resistors. Early exit for people who have their shoulder to the wheel, but who are leaning instead of pushing. The rewards of coaching are enormous, both personally and in business sense. Discretionary energy and effort become part of the culture - the way 'we do things around here'. Showing initiative, and trying new ways without fear of failure or persecution helps people grow - beyond expectations at times. 'How can we improve our customer experience?' becomes second nature thinking. "Don’t be afraid to give up the good to go for the great"...John D. Rockefeller