• Monitored Level 1 & 2 Incidents and Service Request Ticket for accountability.• VMWare Horizon 7 System Administrator support for hundreds of clients.• Weekly and daily meetings with Business managers to discuss unresolved tickets.• System administrator for Interactive Intelligence, phone, voicemail, call processing.• Migrated to Ring Central business phone solution, system administrator.• Remote support for hundreds of locations across the country for network and software requirements.• Responsible for all new hire set up of computers and software and all hardware.• Cisco Meraki System Admin Dashboard for remote network monitoring.• System Admin Duo Authentication Trusted Platform.• Summit Call tracking software for Incidents, Service Request and Work Orders.• Microsoft 365 Admin Center Support for all users.• Proof-point Protection Server for Microsoft Outlook clients.• Familiar with distribution of software through AD SCCM. • Air Watch Administrator console for wireless connectivity.• In-tune MDM support for iPhone and Droids.• Run weekly reports for aging and unmonitored tickets for quick resolution.• Worked closely with other departments to coordinate plans and activities.• Respond to Help-desk support requests regarding PC hardware and software.• Work closely with Executive level and other board members for white glove treatment.• Provide onsite management and leadership as needed.