John Gladu Email & Phone Number

Houston, Texas Area

• Resolves work orders by providing phone and on-site support in the installation, relocation, modification, diagnosis, and repair of desktop systems, mobile systems, and associated peripheral equipment. • Make recommendations for new equipment purchases based on client requirements.• Mentors fellow team members.• Support network and security configuration of all devices. • Interacts with other IT teams and focus groups to identify innovative and effective content… Show more • Resolves work orders by providing phone and on-site support in the installation, relocation, modification, diagnosis, and repair of desktop systems, mobile systems, and associated peripheral equipment. • Make recommendations for new equipment purchases based on client requirements.• Mentors fellow team members.• Support network and security configuration of all devices. • Interacts with other IT teams and focus groups to identify innovative and effective content. • Performs tasks requiring judgment, initiative, and in-depth knowledge of company policies and procedures. Show less

Houston, Texas

• Support Macintosh and iOS platforms for 21 principal investigators, and all students and staff who use Macs in the department.• Make recommendations for new equipment purchases based on client requirements.• Perform all areas of Macintosh maintenance. • Support network configuration of Apple and Macintosh products. • Manage a departmental Apple-based Retrospect backup server with DROBO-S for 20 clients.• Using Timbuktu, Remote Desktop, VMware Fusion, Diskwarrior, Eudora… Show more • Support Macintosh and iOS platforms for 21 principal investigators, and all students and staff who use Macs in the department.• Make recommendations for new equipment purchases based on client requirements.• Perform all areas of Macintosh maintenance. • Support network configuration of Apple and Macintosh products. • Manage a departmental Apple-based Retrospect backup server with DROBO-S for 20 clients.• Using Timbuktu, Remote Desktop, VMware Fusion, Diskwarrior, Eudora, MS-Office• Provide Windows support as needed.• Part-time Show less

Oahu, Hawaii

• Supported Macintosh platform, house calls or remotely. • Performed all areas of Macintosh maintenance. • Supported network configuration of Apple and Macintosh products. • Provided Windows support as needed.• Still supporting one remote client, gratis, 9 years after his Veterans Affairs funding ran out.

Houston, Texas

• Supported Macintosh platform, in-person or remotely, on 800 Macs, as part of two-man team.• Performed all areas of Macintosh maintenance. • Supported network configuration of Apple and Macintosh products. • Continued support of legacy serial network connections.

Houston, Texas

• Networked Macs via Ethernet, LocalTalk, serial, and modem. • Installed and configured all networking software. • Upgraded, repaired and reinstalled system software when necessary, System 6 to OS X.• Wrote connection scripts for communications applications (SLIP).• Configured and maintained Shiva FastPaths™ across 15 zones. • Maintained and configured 25 3Com term servers; installed Ethernet hubs and concentrators. • Provided Windows and Unix support.

Houston, Texas

NASA contractor• Performed all areas of Space Suit Assembly (SSA) processing. • Provided 35mm and Polaroid photographic services for documentation of discrepancies. • Demonstrated the SSA to the public at expositions. • Generate reports on the VAX/SQLPLUS system. • Supported crew training. • Repaired SSA as needed. • Reviewed procedures, some technical writing.

Houston, Texas

NASA contractor.• Perform all areas of Space Suit Assembly (SSA) processing. • Provided 35mm and Polaroid photographic services for documentation of discrepancies. • Demonstrated the SSA to the public at expositions. • Supported crew training. • Repaired SSA as needed. • Reviewed procedures, some technical writing. • Worked on cycle/certification and puncture analysis projects. • Filmed and produced training videotapes.