John Gladu Email & Phone Number

Houston, Texas Area

• Resolves work orders by providing phone and on-site support in the installation, relocation, modification, diagnosis, and repair of desktop systems, mobile systems, and associated peripheral equipment.
• Make recommendations for new equipment purchases based on client requirements.
• Mentors fellow team members.
• Support network and security configuration of all devices.
• Interacts with other IT teams and focus groups to identify innovative and effective content… Show more
• Interacts with other IT teams and focus groups to identify innovative and effective content.

Houston, Texas

• Support Macintosh and iOS platforms for 21 principal investigators, and all students and staff who use Macs in the department.
• Make recommendations for new equipment purchases based on client requirements.
• Perform all areas of Macintosh maintenance.
• Support network configuration of Apple and Macintosh products.
• Manage a departmental Apple-based Retrospect backup server with DROBO-S for 20 clients.
• Using Timbuktu, Remote Desktop, VMware Fusion, Diskwarrior, Eudora… Show more

Oahu, Hawaii

• Supported Macintosh platform, house calls or remotely.
• Performed all areas of Macintosh maintenance.
• Supported network configuration of Apple and Macintosh products.
• Provided Windows support as needed.
• Still supporting one remote client, gratis, 9 years after his Veterans Affairs funding ran out.

Houston, Texas

• Supported Macintosh platform, in-person or remotely, on 800 Macs, as part of two-man team.
• Performed all areas of Macintosh maintenance.
• Supported network configuration of Apple and Macintosh products.
• Continued support of legacy serial network connections.

Houston, Texas

• Networked Macs via Ethernet, LocalTalk, serial, and modem.
• Installed and configured all networking software.
• Upgraded, repaired and reinstalled system software when necessary, System 6 to OS X.
• Wrote connection scripts for communications applications (SLIP).
• Configured and maintained Shiva FastPaths™ across 15 zones.
• Maintained and configured 25 3Com term servers; installed Ethernet hubs and concentrators.

Houston, Texas

• NASA contractor
• Performed all areas of Space Suit Assembly (SSA) processing.
• Provided 35mm and Polaroid photographic services for documentation of discrepancies.
• Demonstrated the SSA to the public at expositions.
• Generate reports on the VAX/SQLPLUS system.
• Supported crew training.

Houston, Texas

• NASA contractor.
• Perform all areas of Space Suit Assembly (SSA) processing.
• Provided 35mm and Polaroid photographic services for documentation of discrepancies.
• Demonstrated the SSA to the public at expositions.
• Supported crew training.
• Repaired SSA as needed.