John Glidden personal email
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• Extensive Business Analyst & Project Management experience in requirements gathering through the use of proven industry methodologies.• Excellent analytical, documentation, process and communication skills.• Leadership experience as both people manager and project manager. • Comfortable working in fast-paced start-up environments. • 12 years of experience working as a Business Analyst in the healthcare industry.Specialties: • Practical knowledge and use of Agile, Waterfall & SDLC methodologies. • Familiar with PMBOK, BPI, RSA methodologies. Also a member of IIBA.• Proficient in Electronic Data Interchange (EDI) X12N transactions; 837 Claims, 835 Remittance, 270/271 Eligibility, 276/277 Claim Status, 278 Auth/Referrals/Notifications, 834 Enrollment, 820 Premium Payment & 997/999/TA1.• Experience in authoring business requirements, user documentation & training, test plans, project plans, marketing collateral, forecasting and document control.• Software skills in Microsoft Office Suite (Word, Excel, PowerPoint), UNIX, SQL, HTML, SAP/Business Objects, Microsoft Project & Visio. • Experience with IVR and customer advocate software.
Unitedhealth Group
View- Website:
- unitedhealthgroup.com
- Employees:
- 108749
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Senior Business System AnalystUnitedhealth Group May 2008 - PresentBusiness analysis and implementation of Healthcare transactions.• Create requirements, user stories and associated artifacts using Agile & Waterfall methodologies. • Recent projects included Health Information Exchange (HIE) and Essential Health Benefits (EHB) for the Health Care Reform regulations.• Develop and execute trading partner testing and user acceptance testing (UAT).• Authored and maintained customer facing Companion Guides.• Maintain close working relationships with various internal resources.• Host training & reviews for trading partners and providers.
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Business AnalystEmdeon Business Services Oct 2005 - May 2008Manage IT implementations and data analysis for medical claims clearinghouse.• Requirements gathering & analysis to create test environments, logic pages and test scripts for the implementation or modification of electronic healthcare claims.• Demand Manager responsibilities to monitor and distribute bug fix and enhancement requests.• Created FTE forecasting model based on analysis of headcount and performance measures.• Created workflow documentation and implementation process checklists.• Managed Business Intelligence projects to build and maintain reports.• SAP/Business Objects Universe design and maintenance for our issue resolution system. -
Business AnalystDell Dec 2004 - Oct 2005Managed processes and reporting for teams in the Nashville technical support call center.• Analyzed metric data for Dell technical support call center processes and procedures targeting call handle time, escalations and improved customer satisfaction. • Assembled cross-functional teams and used Business Process Improvement methods.• Presented weekly business reports to senior management and hosted weekly manager metrics meetings. • Assisted in the transition from a consumer support call center to a fee-based business customer technical support center. • Completed Six Sigma Green Belt training and implemented a project to improve headcount attrition. -
Project ManagerCisco Systems Jun 2001 - Jun 2004Managed special projects, reporting and operations support to the Customer Advocacy team.• Provided ongoing support structure needs analysis resulting in updated procedures, new support documents, training, feature requests, bug fixes and field notices.• Coordinated a major project aimed at reducing the cost burden of customer support teams.• Provided weekly and quarterly reports of key data using business intelligence software.• Performed headcount and volume forecast analysis resulting in changes to team structure.• Administered Cisco.com technical support web pages.• Edited and authored new software and hardware troubleshooting documents. -
Manager - Technical SupportCisco Systems Nov 1998 - Jun 2001Built and managed a Technical Assistance Center that became a highly efficient organization.• Recruited and managed all support personnel for the customer call center team that consistently exceeded customer satisfaction goals.• Coordinated the transition from a single start-up team at Cerent Corporation to a global support structure after being acquired by Cisco Systems.• Chartered a Tier 2 support team for escalations and highly complex problem resolution.• Developed and delivered the customer facing product training programs.• Participated in SDLC meetings representing Customer Technical Support.
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Senior Application Engineer / Project EngineerAlcatel-Lucent Enterprise Aug 1996 - Nov 1998Senior Application Engineer: Member of a Technical Marketing team responsible for software and hardware products in a pre-sales and post-sales support role.• Authored white papers, application notes and technical bulletins that were used as marketing collateral and as technical support resources to assist customers. • Performed feasibility studies and test plans that helped customers design their networks.Project Engineer: Member of Systems Integration Group responsible for coordinating special customer projects. • Coordinated, engineered, procured and installed lab and field trials for new telecommunications products and configurations to drive new sales opportunities.• Authored and performed project and test plans for product trials at customer field locations.
John Glidden Skills
John Glidden Education Details
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Electrical And Electronics Engineering
Frequently Asked Questions about John Glidden
What company does John Glidden work for?
John Glidden works for Unitedhealth Group
What is John Glidden's role at the current company?
John Glidden's current role is Senior Business Analyst.
What is John Glidden's email address?
John Glidden's email address is jo****@****hoo.com
What is John Glidden's direct phone number?
John Glidden's direct phone number is +125665*****
What schools did John Glidden attend?
John Glidden attended Texas A&m University.
What skills is John Glidden known for?
John Glidden has skills like Visio, Sdlc, Business Analysis, Cross Functional Team Leadership, Business Process Improvement, Integration, Requirements Gathering, Project Management, Testing, Software Documentation, Unix, Leadership.
Who are John Glidden's colleagues?
John Glidden's colleagues are Vidhi Kohli, Claire Borja, Lexi Gill, Anand Sonkar, Abdulai Osman Sesay, Terri Cowley, Mukesh P.
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John Glidden
Vallejo, Ca2timesheraldonline.com, hotmail.com2 +170764XXXXX
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John Glidden
United States4comcast.net, dell.com, redriver.com, commvault.com -
6portlandcomputercopy.com, hotmail.com, hotmail.com, yahoo.com, da.kyocera.com, pepsico.com3 +120779XXXXX
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