I worked closely with many branches of the support organization to assist major enterprise clients (such as GM, Facebook, Intel, etc.) in using Khoros’ many marketing/analytics products. I managed case subjects ranging from API integration, UI issues, service outages, data management, publishing/formatting, website certification, data driven visualizations (CSS), account authentication/security, product walkthroughs, and error diagnostics/reporting.I made regular use of Zen Desk, Salesforce, JIRA, and many other tools in this roll. I contributed to team development through support documentation, daily team meetings and collaborative process discussions. I quickly became a top performing member of the team and took up any available responsibilities to streamline the support process.

I founded Godfrey Professional Solutions in Feb, 2016 and co-operated until Nov, 2018.I facilitated marketing via merchandising for local businesses, assisting owners withcreating and supplying branded merchandise to spread knowledge of their business and local presence. This continued as a side project that I explored in the interest of gaining business experience and understanding the structure and functions of small scale business.During this time I also participated in regular volunteer work with local LGBT foundations in the Austin area and worked charities as well as benefit events with local LGBT/civil rights leaders.

I spent the year of 2017 in this position, managing technical and account issues withSpectrum’s business/enterprise level customers, providing TV, phone, and internet support. Walking high level clients through a wide range of issues with their accounts and configurations, ranging from software (IP/device configuration, security) to hardware issues relating to all network services. In this role I used JIRA, Salesforce, and a wide range of in house tools.I had applied for an entry level position and was accepted along with a group of other applicants, however, based on my aptitude and communication skills during the training/introductory phase, I was hired directly into the business/enterprise level support team.