John Golightly work email
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John Golightly personal email
Experienced Technical Support Professional with a demonstrated history of working in various IT roles. Skilled in Windows and Mac, ServiceNow, HP Service Manager, Customer Service, Microsoft Office, Creative Problem Solving, and Driven to Continuously Improve. Strong support professional with 10+ years of experience.
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It Support AnalystStarzLittleton, Co, Us -
It Support AnalystStarz Jun 2023 - Present -
It/Av Support EngineerStarz Jun 2021 - Present
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Information Technology AdministratorFloor & Decor Sep 2020 - Apr 2021-Provide end user support and training, primarily for a retail environment, for access to company systems, networks, cell phone, Microsoft applications, voicemail, and hardware (computers, printers, paging systems, IP phones, etc.)-Assist in management of servers and shared drives-Identifying and resolving issues with Office 365-Handle incoming issues and requests to the Service Desk via ServiceNow, email, and phone.-Triages incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization -
Senior Service Desk AnalystEf Education First Jun 2019 - Apr 2020Cambridge, Massachusetts, United States-Develop KPI's and SLA's, manage datasets, and create and maintain reports and dashboards to track metrics and trends using Power BI.-Develop and maintain alternative workstation solutions, such as Virtual Machines and Chrome OS.-Advise management on creating and adhering to standardized IT Policy.-Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.-Manage users and groups in various systems such as Azure AD and Exchange.-Mac specialist, managing deployment, InTune enrollment, troubleshooting integration and virtualization. -
Service Desk SpecialistSun Life Financial Oct 2017 - May 2019County Waterford, Ireland• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems. • Refer major hardware or software problems or defective products to vendors or technicians for service. • Create and maintain reports and dashboards to follow incident trends and metrics. • Assist higher level technicians in communicating with end users for resolving issues. • Process various requests regarding Software installation, guest WiFi account creation, grant Local Admin Access, etc. • Assist with reviewing, updating, and creating Knowledge Documents to ensure correct processes are maintained. • Adhere to set KPI’s to ensure peak performance. -
Audio Technician/AdministratorCalvary Waterford Christian Church Aug 2013 - Oct 2017• I was a full time missionary at Calvary Waterford where I served in any and every area that was needed. • I served as the Church administrator, helping to organize the day to day functions of the church such as bookkeeping and data management of both the church and its coffee shop, where I also served as a Barista. • I am still serving in the Church as the Audio/Visual technician, which consists of live mixing and post editing of the Sunday services, and maintaining the technical equipment. • I also serve as a teacher for Calvary Chapel Bible College, Ireland, having taught a variety of theological classes.
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It Support TechnicianCalvary Chapel Siegen E.V. Sep 2010 - Jun 2013Siegen Area, Germany• I was both a student and missionary at the Church and Bible College at Calvary Chapel Siegen. • Responsibilities included recording and editing classes and lectures, maintaining the servers and network for the office, and assisting the students with various IT needs. • I also taught a variety of classes relating to A/V and Theology
John Golightly Skills
John Golightly Education Details
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Calvary Chapel Bible CollegeTheology/Theological Studies
Frequently Asked Questions about John Golightly
What company does John Golightly work for?
John Golightly works for Starz
What is John Golightly's role at the current company?
John Golightly's current role is IT Support Analyst.
What is John Golightly's email address?
John Golightly's email address is john.golightly@ef.com
What schools did John Golightly attend?
John Golightly attended Calvary Chapel Bible College.
What skills is John Golightly known for?
John Golightly has skills like Mac Systems, Hp Service Manager, Remote Troubleshooting, Active Directory, Windows, Microsoft Azure, Data Analysis, Remote User Support, Troubleshooting, Office 365 Administration, Analytic Problem Solving, Mac.
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John Golightly
Portland, Or2gmail.com, asm.com -
3calfarley.org, calfarley.org, calfarley.org3 +180637XXXXX
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2aptalispharma.com, aptalispharmaceuticaltechnologies.com -
2yahoo.com, aol.com2 +160276XXXXX
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