John Gonos Email & Phone Number

Willoughby, Ohio, United States

Valley View, Ohio

• Enhance operations through training programs and talent development initiatives, evaluating core competencies and assessing positions to individualize curriculum and facilitate succession planning sessions.• Delivered 500+ one-on-one coaching sessions at all levels up to CEO within 2 years, launched Emerging Leader Program for high-potential employees, and created online learning platform and video library with 7,000 trainings within existing LMS.

Kent, Ohio, United States

• Oversaw client experience and product quality for high-value, $100M+, top 1,000 Midwest / Great Lakes corporate accounts, cultivating relationships, transforming needs into action, liaising between clients and organization, and resolving issues while improving processes.• Increased revenue with Strategic Team, and reduced equipment downtime through repair / maintenance.

Kent, Ohio, United States

• Consulted on retail operations and personnel development, with targeted, data-driven business services and training programs, liaising with business leaders, executive teams, and one-on-one, identifying gaps to design all-inclusive training plan to facilitate onsite, virtual, small groups, and individual trainings.• Enhanced performance and customer service through team building and development sessions.• Designed business mapping for retail start-ups.

Shaker Heights, Ohio, United States

• Requested by VP of Operations to head training departments based on recognized aptitude for leadership and development, creating training for 25K remote employees in 1,000 stores in 49 states and Puerto Rico, cultivating high-performance, indispensable training team, and was actively solicited by suppliers to educate customers.• Created initial online learning platform with award-winning product knowledge video series using actors and comedy troupe to write thematic scripts, winning International Film Festival Award and Cleo Runner-up.

Directed strategic plans, managed operations and service delivery, drove organizational development, and implemented cost saving initiatives. Operational liaison between corporate support departments and field organization.Captured $2.6MM in payroll savings by designing and implementing an automated receiving system that allowed locations to receive new merchandise via hand-held scanners.Reaped $1MM in payroll savings by devising and executing an automated physical inventory process that utilized hand-held scanners.Drove $2.5MM in sales in the first year of implementation of a Business Leasing Program.