Short-term PC Refresh project for Sonic Automotive for two of their car dealerships, BMW of Chattanooga and Economy Honda of Chattanooga. Refreshed 50+ systems for on-site staff across all departments. Unboxed systems for AutoPilot provisioning and worked with users to ensure data and applications were migrated successfully. Wiped company data and made systems ready for recycling.

- Oracle/Ubuntu Linux systems administration of virtual and physical hosts. - AWS application management. Facilitated migration of data from older hosts to newer replacements. Created documentation and how-to manuals in Confluence. - Tracked customer issues in Jira.-DISA STIG auditing for RMF compliance for Linux-based hosts.

Windows Server Systems Administrator:Provisioned, maintained, and decommissioned physical/virtual hosts for internal tools and customer applications within the ERDC domain. Led projects collaborating with customers to deploy in-house or Commercial Off-The-Shelf (COTS) applications, ensuring tailored solutions. Maintained updates as well as responded to cybersecurity tasks. Helped implement ERDC’s Shared Licensing Service, significantly reducing hosting labor and customer costs by providing a centralized licensing solution. Assisted with Confluence/Jira administration. Mobile Device Management Lead:Managed security and stability for 800+ mobile devices, including integration with DISA's Purebred mobile-authentication service, enabling CAC/Smart Card capabilities for accessing essential applications.Provided White Glove/VIP support, created comprehensive documentation, and conducted training sessions for effective device management.Email and Productivity Services Co-Lead:Assisted in maintaining Exchange email services for 3000+ mailboxes, implementing updates, upgrades, and new security configurations in compliance with DoD Cyber directives. Pioneered the Email Attachment As Transport (EAAT) system, automating the extraction and sharing of email attachments, enhancing data accessibility and efficiency across departments.Frontline Support Specialist:Collaborated closely with helpdesk managers to streamline support processes and ensure effective resolution of customer issues. Worked on advanced Windows/macOS workstation issues. Conducted advanced troubleshooting, documentation, and training sessions for desktop support technicians, fostering a knowledgeable and proactive support team.Additional Skills:Proficient in DISA STIG review and implementation, ensuring system compliance with rigorous security standards. Worked CCRI/RMF audits, conducting system scanning, review, and remediation to maintain compliance for servers, workstations and AD.

- Responsible for the day to day support of over 300 customers in various office and laboratory settings.- Worked with customers to resolve issues with Windows and MacOS workstations. - Worked with network administrators to maintain lab switches and routers. Active Directory user management. - Helped achieve domain-wide adoption of efforts like Windows Credential Guard.- Assisted with vendor engagement and niche-issue troubleshooting.- Email/Mobile device support.- Repair and other warranty tasks.

• Part of a team of Mobile Device Management administrators supporting 15k+ mobile devices.• Completed device enrollments and worked advanced issues.• Was part of emergency support during hurricanes Harvey and Maria. Took extra on-call rotationsand overtime to ensure emergency responders in Puerto Rico and Virgin Islands stayedconnected. Met with power restoration teams over the phone weekly for check-ins.• Regularly assisted USACE VIP’s and their support teams.

- First full-time position within USACE.- Worked afternoon shift in the U.S. Army Corps of Engineers Central Processing Center- Monitored data center environment for temperatures/humidity fluctuations.- Monitored USACE network including field sites, internal network infrastructure, and internal business resources.- Created internal alerts to be forwarded to proper infrastructure teams.- Escalated Telecom-related tickets to providers to begin service repair.- Assisted with on-call support during after hours.- Assisted teams with providing enterprise-wide updates during maintenances, outages, and degradation.

Was part of the first ClickList team in Vicksburg. Picked orders in the early AM and helped with face-to-face fulfillment.

- Worked afternoon shift for college IT Department.- Answered calls for information and Tier-1 resolution or escalation.- Tasked with strict confidentiality of student information.

- Originally assigned an a Computer Science intern on a team of computer scientists tasked with developing mobile applications for FEMA.- Learned basics of mobile device management, app development, and service support. - Created documentation for users across the country. - Transferred to the ERDC office of the CIO as an Information Technology intern learning IT Operations.- Tier-1 ticket troubleshooting with help desk.- Shadowed Deputy CIO in meetings and administrators in the data center racking hardware.

- Assistant to the Office Manager.- Worked office IT issues after school- Learned the basics of GIS and land/river surveying.- Major accomplishment was the conglomeration of older to new GIS data into an easily accessible filesharing that could be accessed by the entire staff vs them managing all their files locally.