John Gorham Email & Phone Number

Oakland, California, United States

- Manage and lead cost structure initiatives and teams across hospital and claims utilization and supply chain areas.- Provide consulting and communication support to CFO across an array of areas including financial planning & analysis, revenue cycle, and contracting.

Oakland, CA

• Lead a consulting team in Kaiser Permanente's corporate office supporting the analysis, prioritization and selection of strategic Quality & Service measures for the Annual and Long-Term Incentive Plans through.
• Directly engage Regional Presidents and senior leadership of Nursing, Pharmacy, Mental Health & Wellness on key recommendations relating to the Incentive Plans.
• Direct forecasting and reporting of Quality measure performance for senior leader and Board audiences through engagement of regional Quality leaders and their staff.
• Engage analyst community to define and document measure specification changes, streamline reporting data reporting and analysis, and provide quantitative forecasts of performance.

Berkeley, California

• Lead four-person team focused on delivering high-impact business transformation projects to improve the quality of the member experience for the AARP Medicare Supplement business.
• Implemented Six Sigma process improvement and IT project to improve CMS acceptance of member eligibility records, thereby enhancing receipt of electronic crossover Medicare claims from CMS.
• Directed process improvement project with significant IT component to redesign and simplify Explanation of Benefits (EOB) statement using plain language and clear design best practices.
• Developed customer support and technical issue triage processes for new member website, helping to increase web registration by over 400% since implementation in March 2013.
• Designed new customer service call process flow to address “pain point” calls around claims, billing, and privacy topics.
• Restructured architecture of enrollment, underwriting and billing letter communications and managed revisions. Reduced number of letters by 70% using modular content framework, in addition to improving readability and.

Philadelphia

Responsible for circulation home delivery sales, marketing, retention, and customer service for Knight Ridder’s Philadelphia Inquirer and Philadelphia Daily News newspapers.

New York And Los Angeles

As Associate Editor in Los Angeles bureau, wrote stories on corporate strategy and finance for financial services and media companies in Los Angeles bureau, including a cover story on Charles Schwab. (2000 - 2002) As Staff Writer and Reporter in New York, researched and wrote articles on banking, health care and insurance industries. (1997 - 2000)

Princeton, NJ

Reported on corporate strategy and finance in the U.S. hotel and casino industries.

Master Of Business Administration (Mba), Finance, Marketing, Management & Organizations

Concentrations in Finance, Marketing, and Management & Organizations

Bachelor'S Degree, Humanities