Coached 3 software development teams and 18 software engineersImproved product quality by significantly reducing the defect backlog from hundreds to less than 1% visible defects at product launchTracked appropriate metrics (KPIs) in support of continuous improvement with the goal of getting the finest work out of each team and measured representing that improvement to the team, leadership, and stakeholdersOrganized and facilitated all Scrum ceremonies: daily stand-up meetings, backlog refinement, sprint planning, retrospectives, and sprint reviews

Serve as servant leader with a focus on helping team improve by encouraging and guiding the team in adopting agile practices and principles to further help increase customer satisfaction, foster collaboration, and create value.Develop and deliver performance reports and other types of communication to customers and management.Remove any internal or external blockers and impediments that may arise on team to keep team focused and involved.Advocate for continuous improvement by constantly tracking and managing key performance metrics such as burn-down charts, velocity, backlog health metric and progress boards that are important to the team.

Mentored and coached scrum teams on backlog refinement including the best practices for defining the MVP, different estimation techniques including sizing and Definition of Ready.Mentored and coached teams on creation and maintenance of scrum team artifacts including product backlog, sprint backlog and Definition of Done.Tracked and radiated team level metrics such as burn-down charts, sprint health and velocity to both teams and Senior Management to continuous drive empirical process improvement.Fostered cross-team coordination as part of my responsibilities to align and gather feedback for process improvement and organizational change management. Acted as servant leader to scrum teams, facilitated scrum events while providing coaching to the organization as we continued our journey to deliver best customer experiences by focusing on being agile.

Successfully led training from Skype to Teams & from Windows 7 to windows 10.Developed creative solutions & workarounds for complex IT issues to minimize client downtime.Recommending disaster recovery solutions, preventative maintenance, network configuration as well as recommending future network and computer policies to protect IT assets and ensure compliance.Established strong contacts with vendors, enrolled in partner network with industry leading companies to deliver reliable and suitable products and business solutions.Maintained network closet and addressed any issues that ariseWorked with various departments to build video conference rooms as well as focus roomsProvided technical support to over 1000 users; performed de-installations, installations, and updates, and downloads of software and application that meet users’ everyday activities.Ensured proper installation of cables, operating systems and software. Identified major hardware andsoftware problems and defective products to vendors or technicians for service.