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John Grady Email & Phone Number
Senior Director Customer Support
at
Vehlo
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Director Customer Support
Location
Detroit Metropolitan Area, United States, United States
Company size
Who is John Grady? Overview
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Quick answer
John Grady is listed as Senior Director Customer Support at Vehlo, a company with 260 employees, based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for John Grady.
John Grady previously worked as Director of Customer Operations at Service Lane eAdvisor at Service Lane Eadvisor and Vice President Customer Experience at Sport View Technologies (Svt). John Grady holds Business Administration And Management, General, 3.9 from University Of Phoenix.
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Email format at Vehlo
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Vehlo
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Profile bio
About John Grady
I believe I was born to analyze and turn around struggling operations to become more efficient and productive. For much of my career, I have been successful in identifying where the issues are and implementing solutions that reduce expense and increase the productivity of an organization. My ability to find solutions that lead to success, foster open and honest communication both inside and outside my organization, and work with a high degree of integrity comes naturally to me. Resource Scheduling
Current workplace
John Grady's current company
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Vehlo
11 roles
John Grady work experience
A career timeline built from the work history available for this profile.
Director Of Customer Operations At Service Lane Eadvisor
CurrentService Lane eAdvisor is a powerful tool that creates efficiency and streamlines the check-in process at automotive dealerships. My team provides the logistics of building and shipping the tools to dealerships, creating the kits, supporting the installation of the tools, and the ongoing support of the tools.
Oct 2022 - Present
Vice President Customer Experience
Developed and implemented Customer Experience service methodologies to increase the profitability of the CX department. Evangelized our subscription-based business with the sales department to increase membership for service contracts. Innovated a new proactive product offering that will provide an industry-leading experience for new SVT subscription-based.
Jun 2017 - Oct 2021
Sr. Director Service Desk Operations
Caretech Solutions
Lead the Service Desk Operations team that provides Clinical and Technical support of Hospitals across the United States. The operation supports 7 different Emergency Medical Record (EMR) Applications as well as network, hardware, and auxiliary modules that integrate to these EMR's.
Jul 2016 - May 2017
Director Of Service Desk Operations
Caretech Solutions
Lead the operation of 300+ analysts providing Clinical IT Support for Physicians and Hospitals throughout the United States.
Dec 2015 - Jul 2016
Director Client Services
Lead help desk operations at three locations, Michigan, Alabama, and Texas. Directed the activities of a data center in Alabama that supported over 1000 clients nationwide. Established core metrics for the business to drive customer satisfaction within the market. Worked collaboratively with other executives to establish application deficiencies intended.
Mar 2004 - Jun 2015
Account Manager -- Automotive Retail Group
Directed the operation of 165 employees to deliver help desk and implementation services for automotive dealers in all Saturn Corporation retail stores and non-Saturn Dealerships across the nation. Established annual plans to reduce expense through continuous improvement activities and change management strategies. Selected Accomplishments:Implemented a.
Feb 2001 - Mar 2004
Account Manager -- Onstar Customer Assistance Center
Directed the daily operation of 1000 associates for the delivery of subscriber and dealer services at the OnStar Assistance Center. The telematics industry has strict service levels to manage to and those expectations were exceeded on an annual basis. Selected Accomplishments:Grew revenue from $10 million to $38 million while maintaining margins for this.
Feb 1999 - Apr 2001
Account Manager -- Chevrolet Customer Assistance Center
Managed the daily interactions of 500 employees through subordinate managers delivering assistance to Chevrolet vehicle owners for roadside assistance, lemon law negotiation, and general inquiries. Collaborated with onsite General Motors Executives to develop annual business plans. Initiated continuous improvement programs in order to improve CSI with.
Mar 1998 - Jan 1999
Account Manager -- Gm Card Account
Served in multiple positions from Supervisor through Account Manager. Managed the North American Redemption Center helping customers purchasing new vehicles redeem their GM Card points.
Aug 1993 - Feb 1998
Various Business Analyst Positions
Held a variety of positions in plant support roles for General Motors in Pontiac, MI. In June of 1990 through July 1993 held a position as an Advance Business Analyst installing Saturn Retail Systems during the rollout of the new Saturn retail stores nationwide. Developed a new hire training curriculum and a certification process for new hire trainees.
Apr 1985 - Jul 1993
2 education records
John Grady education
Business Administration And Management, General, 3.9
Business Administration And Management, General
FAQ
Frequently asked questions about John Grady
Quick answers generated from the profile data available on this page.
What company does John Grady work for?
John Grady works for Vehlo.
What is John Grady's role at Vehlo?
John Grady is listed as Senior Director Customer Support at Vehlo.
Where is John Grady based?
John Grady is based in Detroit Metropolitan Area, United States, United States while working with Vehlo.
What companies has John Grady worked for?
John Grady has worked for Vehlo, Service Lane Eadvisor, Sport View Technologies (Svt), Caretech Solutions, and Cdk Global.
Who are John Grady's colleagues at Vehlo?
John Grady's colleagues at Vehlo include Salman Khan and Gourav Mahajan.
How can I contact John Grady?
You can use AeroLeads to view verified contact signals for John Grady at Vehlo, including work email, phone, and LinkedIn data when available.
What schools did John Grady attend?
John Grady holds Business Administration And Management, General, 3.9 from University Of Phoenix.
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