John Grainger Email & Phone Number

Melbourne, Victoria, Australia

Port Melbourne, Victoria, Australia

• Support and maintain Pronto, the core ERP System, and ensuring 100% uptime and functionality during business hours. • Help Desk support queue analysis and triaging. Ensuring all supports requests and incidents are appropriately triaged and either actioned or referred onto relevant support person or external vendor. • Provide training across various audiences, level of experience and settings, including: 1. Training new employees on Pronto modules that are relevant to their… Show more • Support and maintain Pronto, the core ERP System, and ensuring 100% uptime and functionality during business hours. • Help Desk support queue analysis and triaging. Ensuring all supports requests and incidents are appropriately triaged and either actioned or referred onto relevant support person or external vendor. • Provide training across various audiences, level of experience and settings, including: 1. Training new employees on Pronto modules that are relevant to their role.2. Providing refresher training to existing staff to ensure on-going currency of knowledge.3. Provide extended team training at office locations across Australia and New Zealand.• Development of dashboards for key business functionality such as Sales, Rental, Service and Product Management, as well as other reports for ad-hoc use or scheduled delivery.• Engage with key stakeholders to determine change requirements in order to prepare and provide requirement documents to developers, and testing of changes to ensure fit-for-purpose and end-user requirements• Update internal intranet sites with training documentation, how to guides, training videos and important documents. • Perform month-end and year-end functions and support finance team where necessary with year-end audits as required. Show less

Melbourne, Victoria, Australia

Key Responsibilities• Support and maintain Acurity, the core member administration system and databases, and ensuring 100% uptime during business hours. • Help Desk support queue analysis and triaging. Ensuring all supports requests and incidents are appropriately triaged and either actioned or referred onto relevant support person.• Running of quarterly reviews and data for member statements. • Ensuring that internal Service Level Agreements are met with the aim of reaching… Show more Key Responsibilities• Support and maintain Acurity, the core member administration system and databases, and ensuring 100% uptime during business hours. • Help Desk support queue analysis and triaging. Ensuring all supports requests and incidents are appropriately triaged and either actioned or referred onto relevant support person.• Running of quarterly reviews and data for member statements. • Ensuring that internal Service Level Agreements are met with the aim of reaching stretch targets.• Lead daily team stand up meetings to identify all supports requests or incidents already breached or at risk of breach and develop action plans to ensure prompt resolution of these items. • Undertake quarterly audits of all member accounts using an externally developed Access Database and investigate, document and where applicable escalate all identified discrepancies. • Deploying and testing new test scripts into Investigate for use in account auditing.Key Achievements• Lead a team of support analysts using ITIL principles to improve the level of service provided to the business. Ultimately improving performance to a level where Service Requests were met 96% of the time, and Incidents were met 90% of the time, with an SLA of 80%.• Develop a culture within the team of greater customer service, with a focus on service excellence to drive desired outcomes. This included team rostering, improved help desk triaging and ensuring full business hours and after-hours coverage for the business. • Completion of quarterly account audits which was approximately 12 months behind schedule at commencement. This ensured sign off and closure of an earlier key audit finding and allow transition to more robust system of performing account audits on a more frequent basis. Show less

Melbourne, Victoria, Australia

Key Responsibilities• Support the BI Manager in the development of business information assets that provide greater insights and support effective decision making for business users.• Provide regular data to the Marketing Team for use in communication and marketing materials to targeted members. • Analyse, develop and coordinate the business requirements for the continuous development of the Business Intelligence solution.• Provide business analysis and BI support to the BI… Show more Key Responsibilities• Support the BI Manager in the development of business information assets that provide greater insights and support effective decision making for business users.• Provide regular data to the Marketing Team for use in communication and marketing materials to targeted members. • Analyse, develop and coordinate the business requirements for the continuous development of the Business Intelligence solution.• Provide business analysis and BI support to the BI team, working group and business users.• Develop and maintain BI reporting and analysis solutions and services.• Identify and implement business process and system improvements.Key Achievements• Assist in the development of the Enterprise Data Warehouse from infancy to a core reporting and analytics tool that is widely adopted across the business and considered “source of truth” for the majority of all reporting. • Development of key reporting for Finance, Operations, Marketing and Communications, People and Culture, Financial Planning and Risk and Compliance• Engage with all areas of the business to determine requirements for reporting and data, including all levels of management.• Engage with data owners and Data & Technology staff to enhance the BI Data Warehouse• Provide primary system support for Pronto general ledger and payroll system. Building end-user reports in Cognos BI and Data Intelligence, Alert Intelligence and end-user support. • Implementation of major Pronto system upgrade. This included managing the project, liaising with key stake holders both internal and external, lead testing and post implementation review and support. • Implementation of Pronto Payroll Kiosk to streamline payroll leave processing and reduce payroll queries. Show less

Melbourne, Victoria, Australia

Key Responsibilities• Preparation of Quarterly and Annual APRA Returns. • Assist in the preparation of Annual Accounts and Tax Return.• Peer review of work performed by junior members of staff, including sign off and authorisation where required, including but not limited to, daily cash flow, creditor and benefit payments, instructions to custodians and reconciliations. • Reconciliation of key general ledger accounts including Bank, Investment and Unallocated Accounts… Show more Key Responsibilities• Preparation of Quarterly and Annual APRA Returns. • Assist in the preparation of Annual Accounts and Tax Return.• Peer review of work performed by junior members of staff, including sign off and authorisation where required, including but not limited to, daily cash flow, creditor and benefit payments, instructions to custodians and reconciliations. • Reconciliation of key general ledger accounts including Bank, Investment and Unallocated Accounts. • Process Re-engineering. Reviewing current procedures, identifying opportunities for efficiencies and improvements and implementing the change with minimal or no disruption to the business.• Administration of key finance systems, including liaising with the Data & Technology team.Key Achievements• Development of my career over a 7-year period from a junior level Assistant Accountant to a senior role involving the supervision and review of other junior staff and their work.• Process re-engineering of various functions including investment reconciliations, unallocated receipts and monthly journals.• Ensured upgrades to accounting system went smoothly and did not affect day to day operations.• Partake in the change of APRA Reporting from a simple paper-based form to detailed reporting on the APRA D2A Platform. Show less

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia