John Grant Email & Phone Number

Olathe, Ks

• Screened, recruited, and interviewed applicants for employment and administered employment tests if appropriate. Researched and recommended effective recruitment sources and advertising. Utilized social media and other innovative recruitment tools. Ensured recruitment and employment activities are in compliance with government regulations and county policies and procedures. • Assisted with the implementation and communication of policies and programs. Maintained confidentiality of all… Show more • Screened, recruited, and interviewed applicants for employment and administered employment tests if appropriate. Researched and recommended effective recruitment sources and advertising. Utilized social media and other innovative recruitment tools. Ensured recruitment and employment activities are in compliance with government regulations and county policies and procedures. • Assisted with the implementation and communication of policies and programs. Maintained confidentiality of all information.• Under direct supervision assisted managers and employees in resolving employee relations concerns. This may include meeting with employees, interpreting policy and procedure, counseling managers and recommending actions to address and resolve issues. Encouraged problem resolutions through chain of command. Facilitated exit interviews, dispute procedures and unemployment claims.• Assisted Organizational Learning and Development to coordinate, organize, and ensure delivery of employee training events and programs.• Assisted with the coordination and administration of compensation programs ensuring compliance with county policies and procedures. Under direct supervision studied, researched and analyzed jobs within the county and prepared draft job descriptions and evaluated jobs, recommended appropriate pay grade and prepared documentation of the evaluation. Assisted in the administration of performance appraisals. Responded to salary surveys. Acted as first level contact for customer questions regarding compensation questions. Show less

Overland Park, Ks

• Recruited to define HR strategy, build the corporate-wide HR function and define/implement HR policies and procedures; established processes and effectively managed HR through periods of change.• Maintained HRIS entries (ADP) encompassing all employment data related to current or former employee life cycle. Prepared customized reports by selecting, analyzing and summarizing internal HR data.• Conducted benefit education and led enrollment process for all benefits along with worked on… Show more • Recruited to define HR strategy, build the corporate-wide HR function and define/implement HR policies and procedures; established processes and effectively managed HR through periods of change.• Maintained HRIS entries (ADP) encompassing all employment data related to current or former employee life cycle. Prepared customized reports by selecting, analyzing and summarizing internal HR data.• Conducted benefit education and led enrollment process for all benefits along with worked on benefit projects.• Conducted basic and moderately complex thorough, effective and objective internal investigations.• Delivered correction action and termination decisions.• Partnered with organizational leaders to evaluate and improve KPI’s, incentive programs and companywide culture (Ex: Job Enrichment Program) Show less

Kansas City, Missouri Area

DSI® is the digital supply chain platform company that creates mobile-first and cloud supply chain solutions for the digital economy. These world-class technology solutions enable DSI customers to run their businesses more efficiently, drive sustainable growth and make customers for life; employs 240 employees throughout the United States, Canada, Australia, United Kingdom, Singapore and Hong Kong. • Recruited to define HR strategy, build the corporate-wide HR function and define/implement… Show more DSI® is the digital supply chain platform company that creates mobile-first and cloud supply chain solutions for the digital economy. These world-class technology solutions enable DSI customers to run their businesses more efficiently, drive sustainable growth and make customers for life; employs 240 employees throughout the United States, Canada, Australia, United Kingdom, Singapore and Hong Kong. • Recruited to define HR strategy, build the corporate-wide HR function and define/implement HR policies and procedures; established processes and effectively managed HR through periods of change.o Implemented new HR processes for I-9, onboarding, offboarding, employee relations, payroll, vendor management/invoices, performance management model, new hire orientation, benefits administration, compliance reporting, internal audits and HRIS activities (Paycor).• Created an HR business partnership model to strengthen communication, collaboration, strategy, and retention results. • Developed and implemented programs that aligned Human Resources strategy with company objectives of increasing revenue and reducing costs.• Implemented and facilitated an Effective Quarterly Performance Review training course for all manager levels.• Processed strict deadline based payroll and reporting for several entities on varying payroll schedules.• Researched, selected and in the process of implementing a new online wellness vendor (Humana Vitality). Show less

Olathe, Ks

The #1 information service provider for federal and state government in the United States. As an eGovernment provider, NIC has long-term contracts with 3,500 state and local government and federal agencies to provide IT software, system, consultancy and other relevant services; employs 850 professionals in 32 portal offices throughout the United States. 2012 revenues were $221 million.• Hired to transform HR function from transactional to strategic business partner; designed and… Show more The #1 information service provider for federal and state government in the United States. As an eGovernment provider, NIC has long-term contracts with 3,500 state and local government and federal agencies to provide IT software, system, consultancy and other relevant services; employs 850 professionals in 32 portal offices throughout the United States. 2012 revenues were $221 million.• Hired to transform HR function from transactional to strategic business partner; designed and implemented programs in employee engagement, career development and training that helped to drive increased profit and reduce cost of hiring.• Performed HR Generalist duties which included new hire onboarding, eVerify, benefits administration, employee relations, employment verifications, open enrollment, ESPP administration, 401k enrollment, and HRIS activities (Paychex).• Established and launched the company's first Management Training Program (NICU), enabling the company to identify future leaders and build a pipeline of management talent. Involved the CEO, as well as business leaders across functional areas including Finance, Marketing, PR, Legal, Accounting, and Finance in training design and presentation.• Reduced cost of benefits without impacting the value of 100% company paid health insurance; implemented telemedicine tools, wellness programs, co-pay increases and programs to increase awareness of healthcare costs.• Reduced employee turnover from 18% to less than 12%.• Developed employee policy/procedure manual and policies across areas including anti-harassment, discipline, hiring, employee benefits and EEO to name a few.• Implemented key employee education programs including anti-harassment, code of conduct, new hire orientation, multiple 401k modules, Physical Security & Safety Awareness, Reporting Hotline and IT security training. Show less

• Dedicated development lead for on-line simulation development across all line of business for the customer service organization for new company wide billing system • Lead developer for processes and method and procedures for two organizations • Managed large training development project team through timely and quality completion of training product deliverables, including 23 course and a performance support portal (delivered over a 12-month period)• Worked cross-functionality to… Show more • Dedicated development lead for on-line simulation development across all line of business for the customer service organization for new company wide billing system • Lead developer for processes and method and procedures for two organizations • Managed large training development project team through timely and quality completion of training product deliverables, including 23 course and a performance support portal (delivered over a 12-month period)• Worked cross-functionality to plan, test, communicate and deploy version upgrades and other system improvements; and general process improvement and consistency strategies necessary to optimize training simulation technology utilization and results for multiple organizations• Wrote processes for all Lines of business and international wide.• Worked with all levels of management to create solutions/content that close performance gaps documented in work order requests as measured by feedback on customer scorecards, in after action reviews, and inclusion of the appropriate levels of evaluation• Identified trends or knowledge gaps as a financial analyst by studying process flows and methods and procedures for several departments that reduced costs, and found revenue leakage• Experienced delivering instructional courseware including web-based training, self-paced training, instructor-led training and job aids• Created and implemented a New Employee Orientation process that provides consistent documentation and job analysis for all new employees• Developed a Billing Operations Leadership Development (BOLD) program for exempt associates to build organizational knowledge (leadership, management, communication, and systems)• Developed on-line (self-paced) and facilitator led training programs and curriculums ranging from 2 hours to 6 week in length• Facilitated 12 high level overview and computer systems training classes that minimize knowledge gaps for non-exempt and exempt associates Show less

• Delivered new employee Sprint PCS and Sprint Local Telephone Division (LTD) Repair training classes containing multiple systems and tools ranging from 1 day to 3 weeks in length• Supervised specialists and floor coach experience in call centers. Duties include: floor coach to answer questions, take supervisor/escalated calls, coach and develop employees on feedback from monitoring sessions, maintain service level expectations, and adapt to change• Trained various levels of management… Show more • Delivered new employee Sprint PCS and Sprint Local Telephone Division (LTD) Repair training classes containing multiple systems and tools ranging from 1 day to 3 weeks in length• Supervised specialists and floor coach experience in call centers. Duties include: floor coach to answer questions, take supervisor/escalated calls, coach and develop employees on feedback from monitoring sessions, maintain service level expectations, and adapt to change• Trained various levels of management on the use of systems, customer service skills, and general knowledge of the business • Performed structured interviews for new specialists and potential trainers Show less

• Handled customer service calls (inbound/outbound)

Bgs, Economics

Ma, Human Resource Development

Ma, Business