Svp Head Of Operations
Current
Jun 2023 - Present
AeroLeads people directory · profile
John Graser Email & Phone Number
Financial Services Operations Executive
at
Sallie Mae
1 work email found
@jpmchase.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Financial Services Operations Executive
Location
Wilmington, Delaware, United States
Who is John Graser? Overview
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Quick answer
John Graser is listed as Financial Services Operations Executive at Sallie Mae, based in Wilmington, Delaware, United States. AeroLeads shows a work email signal at jpmchase.com and a matched LinkedIn profile for John Graser.
John Graser previously worked as SVP Head of Operations at Sallie Mae and Managing Director at Jpmorgan Chase & Co.. John Graser holds Bs Education, Education from University Of Delaware.
Company email context
Email format at Sallie Mae
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{first}.{last}@jpmchase.com
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AeroLeads found 1 current-domain work email signal for John Graser. Compare company email patterns before reaching out.
Profile bio
About John Graser
John J. Graser Managing Director of Collections OperationsCollection OperationsJohn Graser is the Managing Director of Collections Operations for Pre Charge off credit card, Auto Collections, and Pre and post charge off for the retail bank Overdraft process. He is responsible for the efforts of 3500 FTE across 11 domestic and international locations. Prior to joining JP Morgan Chase, Mr. Graser was responsible for the Recovery organization including asset sales, agency management, legal, business card and deceased. Additionally, he was responsible for the implementation of strategic projects across the Fraud and Collections divisions, daily production implementation, legal matters, and project management for Collections and Fraud. Prior to joining Barclaycard U.S., Mr. Graser was the SVP of Recovery for Bank of America where he managed the Consumer Card, Probate, and Business card portfolios. In his role with Bank of America he managed the performance results of 60 asset recovery agencies with a total inventory of 6.3 billion dollars. Prior to his recovery experience he managed operations for a 400 FTE customer marketing and retention call center in Newark Delaware for MBNA America Bank. He has held call center operations positions with MBNA in the areas of new account acquisition, fraud mitigation, and retention. Mr. Graser is a graduate of the University of Delaware where he received a B.S. in Education. He was also a member of the nationally ranked Varsity Lacrosse team.John is a member of the MOT youth Lacrosse league where he has coached youth Lacrosse for the past five years.Specialties: Recovery and distressed asset managementDevelopment of collection and recovery strategies
Listed skills include Kyc, Digital Strategy, and Aml.
Current workplace
John Graser's current company
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6 roles
John Graser work experience
A career timeline built from the work history available for this profile.
Managing Director
Dec 2018 - May 2024
Head Of Collections And Bank Operations
Barclaycard Us
Leads all aspects of the U.S. collections business along with bank operations, payments, KYC, AML and credit lending. Manage internal associates and outsourced locations domestically and internationally covering all lines of business above referenced above. Responsible for increasing the digital self service rate in collections to over 75%. Year over year operational. OST improvements of 10%. Site leader for the Blue Hen call center in Newark Delaware totaling 600+ FTEResponsible for the development and implementation of strategies to adhere to regulatory requirements and risk expectations
Jan 2014 - Dec 2018
Director Of Collections Strategy
Collections Operations Strategies Group Lead• Manage all aspects of the recovery business including Asset sales, Litigation, Agency, Bankruptcy and Deceased for a US based portfolio of over $1.4mm• Project sponsor of multiple BCUS collections projects including Recovery Agency On Boarding, Collections Web-Site, Card Act, and Portfolio Acquisition equating to over 120MM in Impairment savings in 2010• Responsible for the management and oversight of all BCUS Collections back office processing by accurately working over 480,000 correspondence pieces per year, Reage process, 1099C, and all payment programs • Develop creative Recovery and Collection initiatives on a consultant basis for other Barclaycard business such as Germany, Entercard and ABSA.
Jul 2008 - Jan 2014
Svp Recovery Operations
Senor Vice President – Agency and Vendor Manager / Recovery and Risk Operations• Responsible for the management and liquidation performance results of 63 external asset recovery agencies collecting on a total Consumer Credit Card assets portfolio of 5.9 billion dollars, 4 Probate/deceased agencies with 1.4 Billion dollars total inventory and 6 Commercial card agencies with an inventory of 284 million dollars • Integrated two major credit card recovery organizations by developing and implementing a business strategy and process flow that aligned agency resources and outstanding inventory of MBNA America Bank and Bank of America• Recovered 190MM net consumer credit losses, 15.6 MM in Probate and 1.76 MM Commercial/Business card losses
Apr 2006 - Aug 2008
Vice President
Vice President – Operations and Department Manager Customer Marketing • Operations manager of a 140 FTE inbound call center handling over one million calls per year with an ASA of 53 sec.• Developed creative cross selling initiatives to successfully cross sell 47,000 additional products including Mortgage products, Credit Protection, Privacy Assist, and Business lending accounts• Forecasted appropriate staffing levels by implementing schedule maximization techniques and variable schedule options that produced 8.78 calls per hour and a on phone percentage of over 98%• Developed a compensation program, consisting of a base salary and a “tiered’ monthly incentive program while exceeded operating expense targets by 25%
Oct 1997 - Mar 2006
1 education record
John Graser education
-
University Of Delaware
FAQ
Frequently asked questions about John Graser
Quick answers generated from the profile data available on this page.
What company does John Graser work for?
John Graser works for Sallie Mae.
What is John Graser's role at Sallie Mae?
John Graser is listed as Financial Services Operations Executive at Sallie Mae.
What is John Graser's email address?
AeroLeads has found 1 work email signal at @jpmchase.com for John Graser at Sallie Mae.
Where is John Graser based?
John Graser is based in Wilmington, Delaware, United States while working with Sallie Mae.
What companies has John Graser worked for?
John Graser has worked for Sallie Mae, Jpmorgan Chase & Co., Barclaycard Us, Barclaycard, and Bank Of America.
How can I contact John Graser?
You can use AeroLeads to view verified contact signals for John Graser at Sallie Mae, including work email, phone, and LinkedIn data when available.
What schools did John Graser attend?
John Graser holds Bs Education, Education from University Of Delaware.
What skills is John Graser known for?
John Graser is listed with skills including Kyc, Digital Strategy, and Aml.
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