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John Grass Email & Phone Number
Senior National Support Specialist
at
Beckman Coulter Diagnostics
1 work email found
@beckmancoulter.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior National Support Specialist
Location
Johnson City, Tennessee, United States
Who is John Grass? Overview
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Quick answer
John Grass is listed as Senior National Support Specialist at Beckman Coulter Diagnostics, based in Johnson City, Tennessee, United States. AeroLeads shows a work email signal at beckmancoulter.com and a matched LinkedIn profile for John Grass.
John Grass previously worked as Senior Customer Technical Specialist Tier II Support at Beckman Coulter and Senior Informatics Technical Specailist at Beckman Coulter. John Grass holds Associate Of Arts, Graphic Design from Platt College.
Company email context
Email format at Beckman Coulter Diagnostics
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{first}.{last}@beckmancoulter.com
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Profile bio
About John Grass
John Grass is a Senior National Support Specialist at Beckman Coulter Diagnostics. He possess expertise in technical support, windows 7, hardware, testing, wireless networking and 14 more skills.
Listed skills include Technical Support, Windows 7, Hardware, Testing, and 15 others.
Current workplace
John Grass's current company
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6 roles
John Grass work experience
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Senior National Support Specialist
Current
Nov 2020 - Present
Senior Customer Technical Specialist Tier Ii Support
Current• Provide Tier II support for Remisol to customers, field engineers, application specialist and other customer technical specialist.• Troubleshoot all remisol issues including rules, communication, network, SQL database, Windows OS, and computer hardware. • Perform root cause analysis on remisol. Provide reports to customers and software manufacture.• Document and provide resolution for nondocumented issue discovered during troubleshooting and root cause analysis.• Create technical documents for the purpose of training and documenting troubleshooting processes.
Jul 2017 - Present
Senior Informatics Technical Specailist
• Currently on Remisol escalations team providing customer remote and on site support for issues not resolved by hotline.• Perform installation of Remisol on customer site. Including setup of all hardware, virtual servers, and Remisol software on all systems.• Assist customer with site network configuration to support new Beckman instrument and Remisol to be installed.• Customize Remisol dictionary to customer specification trained customer on remisol and supported customer Go-Live. Provide customer with remote support after customer is live on Remisol
Jun 2014 - Jul 2017
Customer Techinal Specialist
•Provided remote support for Data Link 2000 / Remisol middleware software. Support of Remisol over LAN/WAN hospital network. Writing custom rules for middleware software. Creation of technical documentation for support staff. •Remote troubleshooting of hardware issues on the Data Link 2000 / Remisol. •Remote troubleshooting of Command Central software and hardware.•Interface support of CX, LX, DXC, DXH, Cellavision, and AU series instruments between Data Link 2000 / Remisol and McKesson, Cerner. Meditech, Soft, Sunquest laboratory information systems.•Detailed documentation of all calls with the customer.
Oct 2010 - Jun 2014
Desktop Support Level Iii
•Helpdesk supervisor using Remedy software for Boeing's four Southern California sites handling over 12,000 users. Level III user support using DameWare in a Microsoft environment including Windows 9x, NT, 2000, XP and Windows 7. Provided metrics to management for evaluation and tracking of common issues.•Testing of new software applications and new hardware for site development. Creation of technical documentation and user documentation for hardware and software use. •Creation and testing of new system images using VMware for incoming new computers. Deployment of new images on new computer hardware.•Support of non standard and external customer computers on Boeing Visitor network. •System administration for Boeing internal and external network user and machine accounts. •Provide executive support for desktops, laptops, tablets, PDA's/Blackberries, Wireless networking in office and home.
Apr 1998 - Apr 2010
1 education record
John Grass education
-
Platt College
FAQ
Frequently asked questions about John Grass
Quick answers generated from the profile data available on this page.
What company does John Grass work for?
John Grass works for Beckman Coulter Diagnostics.
What is John Grass's role at Beckman Coulter Diagnostics?
John Grass is listed as Senior National Support Specialist at Beckman Coulter Diagnostics.
What is John Grass's email address?
AeroLeads has found 1 work email signal at @beckmancoulter.com for John Grass at Beckman Coulter Diagnostics.
Where is John Grass based?
John Grass is based in Johnson City, Tennessee, United States while working with Beckman Coulter Diagnostics.
What companies has John Grass worked for?
John Grass has worked for Beckman Coulter Diagnostics, Beckman Coulter, and Boeing.
How can I contact John Grass?
You can use AeroLeads to view verified contact signals for John Grass at Beckman Coulter Diagnostics, including work email, phone, and LinkedIn data when available.
What schools did John Grass attend?
John Grass holds Associate Of Arts, Graphic Design from Platt College.
What skills is John Grass known for?
John Grass is listed with skills including Technical Support, Windows 7, Hardware, Testing, Wireless Networking, System Deployment, Desktop Computers, and Computer Hardware.
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