Working with the technology and business teams on creating key solutions that are optimizing full lifecycle processes, technology, and people standards. Working across the end to end business operations to define, guide, and support the initiates. I have collaboratively established the overall IT strategy and direction and been responsible for the execute large, complex international projects. I am responsible for all vendor management, product evaluation, strategic platform planning, and IT infrastructure as well as making data and information easily accessible throughout the organization, protecting proprietary company data and achieving cost-effective IT operations. Leading all facets of the solution lifecycle including sales, offerings, marketing, customer interfacing, implementation, and long-term support. I have a keen understanding of the rapidly changing consumer trends in the digital marketplace and have led the strategic and tactical product offering initiatives. Extensive experience with SAP, Oracle, Microsoft, SuccessFactors, Salesforce.com, Workday, ServiceNow, and other SaaS/PaaS solutions and products.

Lead multiple programs and operational teams that were responsible for solutioning, designing, building, and supporting business solutions, and services. I led the development of ERP Global operational delivery teams, establishing best practices, processes, organizational structures, and metrics. I worked to created Operational Excellence by standardizing SLA & KPIs, organizing release, change, and defect management, and working with Key Stakeholders to review the performance metrics, monthly operational reports, and operational roadmaps• Proven long term Subject Matter Expertise (SME) experience for customers, with hands-on architecting, innovative, strategy, and supporting for the transitions from implementation to operational support efforts.• Provided operational support for multiple international client initiatives that included supporting C-level driven business strategies by architecting the operations of data integration for emerging Big Data Analytics, cloud, content management, information management, MDM, data warehouse management, CRM, with the business operational data to create business relevant analytical solutions; EXTRAprise Data.• Responsible for managing, build consensus, influence, and delivering medium to large-sized operational engagements by providing proactive set directives on strategic process improvements in the areas of inventory control, productivity, profitability, logistics, customer service, quality

Lead the sale of the Johnson & Johnson HR BPO then the team of professionals (technology and functional) through the contract completion, project preparation, design, and implementation of a $1.2 billion Global HR BPO (Business Process Outsourcing).

Managed the SAP ERP Program Office for technology projects, supporting the SAP implementations for all Aerospace & Defense and Public Sector clients; some to include the US Army Logistics Organization, NRO, Postal Services, and the IRS. The areas of support included R/3, BW, BW-SEM, APO, APO LiveCache, EP, and NetWeaver products. Managed large and complex technology projects utilizing 40 plus SAP ERP professionals across all phases of the projects; focusing on delivering a quality solution by working closely with the client management to drive the project toward achieving the intended business results. Managed the integration of a Customer Relationship Management (CRM) Seibel with an enterprise SAP environment. Lead the technical architecture and integration teams across all phases of the program; focusing on delivering an integrated Services Oriented Architecture (SOA) solution. Lead building a management team that is able to ensure delivery assurance through realistic objectives for the project managers, communication between projects, monitoring of issues and managing the project budgets to revenue, cost and profit targets. Skill Summary and Accomplishments:•Managing large SAP Program Management Office by the creation of team structures and management of the budget •Negotiations of SLA’s and contract terms •Project Management of solution and development full lifecycle •Integration of various teams with offshore providers•Management and integration with third party vendor solutions

Lead teams during the global implementation of the SAP solution. The SAP solution included R/3, BW, BW-SEM, and HRMS. Duties include the PMO review of all architecture design aspects of the SAP solution: this included the recommendation to implement the solution on a separate landscape; this was to ensure the ability of maintaining the systems, provide for the necessary performance without the interference of conflicting priorities from the Core R/3 system and relieve managements concerns for the highest level of security possible. Led the PMO for multiple technology project teams delivering the global technical infrastructure. Traveled to England, Ireland, Netherlands, Belgium, France to train and coach local IT staffs on the SAP technical solution and requirements for the individual sites. Additionally, served as on-site Lead for Go-Live - central contact and facilitator/coordinator for the various business teams on the technical issues to integrate the technology components to provide a Single Sign-on solution.