SAS Reporting & Analytics; Data Integration Studio; SAS EG; SAS SMC. ETL Automation; Autosys; SAS LSF. ITIL Service Management implementations for; Change, Release, Incident, Problem.

Supported Reporting & Analytic needs for large banking line of business. Manage team of 40 domestic and off-shore associates. responsible to deliver critical reports and analytics to our business partners. Implemented and managed people and ETL processes responsible to deliver Analytic products to our business partners. Ensure Software development, Data Management, and Service Operations aligned to Enterprise best practices. Support Ad-hoc report and analytic… Show more Supported Reporting & Analytic needs for large banking line of business. Manage team of 40 domestic and off-shore associates. responsible to deliver critical reports and analytics to our business partners. Implemented and managed people and ETL processes responsible to deliver Analytic products to our business partners. Ensure Software development, Data Management, and Service Operations aligned to Enterprise best practices. Support Ad-hoc report and analytic requests from clients. Established and managed the ‘SAS data repository’ constructed to support the Corporate/Commercial business reporting & analytic needs.Established and managed the ‘Service & Fulfillment Dashboards’ relied on daily by over 2,000 business associates. Guided team thru transition from Line of Business operated to Technical operations. Show less

Established and document procedures for developing and promoting SAS analytic products from; development to UAT and release into production. Implemented programming and operational practices that improved the management our physical and metadata files in a consistent and transparent manner. Developed and implemented SAS programs to manage and automatically distribute files deposited in the teams FTP file landing zone.Provide administrative support and strategic… Show more Established and document procedures for developing and promoting SAS analytic products from; development to UAT and release into production. Implemented programming and operational practices that improved the management our physical and metadata files in a consistent and transparent manner. Developed and implemented SAS programs to manage and automatically distribute files deposited in the teams FTP file landing zone.Provide administrative support and strategic operational direction to the Reporting & Analytics team.Developed and implemented the ‘Client Failed Interactions’ analytic to the business. This product analyzed client disruptions caused by technical or operational events. his report also improved accuracy between business and technical team’s ‘incident’ reporting.Introduced ‘Enterprise Application Reporting Services’ dashboard to provide real-time application status updates to senior leadership using Service Management incident and impact information. Established processes and procedures to automate our ETL programs. Manage SAS scheduler in UAT and PROD environments. Administer to all scheduler needs in UAT.Automated capture and reporting of data quality metrics. Show less

Responsible for process design and integration for key Service Management processes including; Change, Incident, Problem, Configuration, and Service Level Management processes. Manage team of process designers focused on the Service Management Optimization & Reengineering Effort (SMORE). Collaborate with operational, technical, and development teams to define and deliver effective and efficient process solutions. Incorporate ITIL best practices in and across process design… Show more Responsible for process design and integration for key Service Management processes including; Change, Incident, Problem, Configuration, and Service Level Management processes. Manage team of process designers focused on the Service Management Optimization & Reengineering Effort (SMORE). Collaborate with operational, technical, and development teams to define and deliver effective and efficient process solutions. Incorporate ITIL best practices in and across process design. Established process Centers of Excellence (COE) and Domain Forums (DF) to involve and inform key process stakeholders in the activities and decisions associated with designing and managing Service Management processes. Work with development and operational teams to define requirements. Prioritize process requests and development delivery schedule. .Participate in the evaluation of differences between the Bank and Merrill Lynch’s process, tools and practices. Work to support the activities that will transition Merrill Lynch and Countrywide to the Bank’s common Service Management tool (Tivoli/Maximo) Manage the effort to improve the Engineering to Operations turnover process. Define the turnover process and improve the key activities involved with a successful and supportable product promotion. Show less

Established enterprise standards and a common Change Advisory Board: Operating Guidelines for the Banks; Mainframe, Midrange, and Network Change Advisory Boards. Managed the activities to review and approve production infrastructure change requests. Recognize, take ownership, and resolve change scheduling conflicts. Promote post change reviews and process improvement recommendations. Define and implement practices that work to improve change risk and impact assessments.… Show more Established enterprise standards and a common Change Advisory Board: Operating Guidelines for the Banks; Mainframe, Midrange, and Network Change Advisory Boards. Managed the activities to review and approve production infrastructure change requests. Recognize, take ownership, and resolve change scheduling conflicts. Promote post change reviews and process improvement recommendations. Define and implement practices that work to improve change risk and impact assessments. Participated in the MBNA activities supporting their transition to the Bank’s Service Management program. Show less