LinkedIn Summary:👓 Dedicated Regional Manager & Sales Specialist at PopSpecs | Transforming the Eyewear Industry 🌟Passionate about revolutionising how people experience eyewear, I'm privileged to lead as a Regional Manager and Sales Specialist at PopSpecs. With a rich blend of skills and knowledge, I'm committed to driving remarkable changes in the eyewear industry 💼 **Professional Experience:**🔹 **Regional Leadership**: I bring a proven track record of regional management, overseeing dynamic teams and territories to achieve consistent sales growth. My leadership skills have enabled PopSpecs to expand its market footprint and reach new heights.🛍️ **Sales Mastery**: With a deep understanding of the eyewear market and consumer behavior, I've consistently exceeded sales targets. I excel in identifying opportunities, building strong client relationships, and tailoring solutions that precisely meet customer needs.🔍 **Market Insights**: My expertise in market research and trend analysis keeps PopSpecs at the forefront of industry developments. I leverage this knowledge to shape product strategies and stay ahead of the competition.🤝 **Client Relationship Management**: My client-centric approach fosters trust and loyalty. I'm adept at nurturing long-term partnerships, ensuring customer satisfaction, and adapting to evolving market demands.📈 **Performance Metrics**: I'm results-driven, consistently delivering impressive sales. My ability to turn on the ground insight into delivery of sales goals has boosted the growth of PopSpecs📚 **Continuous Learning**: Staying updated with industry advancements and sales methodologies is my forte. I actively seek opportunities for professional development and skill enhancement.At PopSpecs, we're rewriting the eyewear narrative, and I'm excited to be a part of this transformative journey. If you're looking to connect with an innovative leader in the eyewear industry or explore collaboration opportunities, feel free to reach out. Let's shape the future of eyewear together! 👓🚀 #EyewearInnovation #SalesLeadership
Popspecs
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Regional ManagerPopspecs Mar 2022 - PresentManchester, England, United KingdomPopSpecs is changing the way the UK buys it's eyewear. With glasses for an affordable price ready in 20 minutes. I play a pivotal role within the company travelling the country driving brand engagement, sales and managing the general feel of the business. The founders jokingly refer to me as the head of the cult, but they're not far off. My job is to generate a cult following, easily done when you work for a company like this. Using my incredible people skills gained over many… Show more PopSpecs is changing the way the UK buys it's eyewear. With glasses for an affordable price ready in 20 minutes. I play a pivotal role within the company travelling the country driving brand engagement, sales and managing the general feel of the business. The founders jokingly refer to me as the head of the cult, but they're not far off. My job is to generate a cult following, easily done when you work for a company like this. Using my incredible people skills gained over many years of service and experience based roles my key objective is to make sure every customer leaves with a smile on their face. I do this by driving, inspiring and motivating our UK wide teams to really get on a level with their customers. Experience is KEY to our business and I am constantly driving us forwards by ensuring the message of PopSpecs is spread far and wide. Show less
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Team Manager (Step Up)Centrica Jan 2017 - Sep 2018Manchester, United KingdomResponsible for coaching customer service agents to achieve their maximum potential. Design and delivery of training for new and existing staff. Implementation of major system changes following 6 sigma analysis and introduction of block-chain style systems to manage change. I have currently stepped up to delegate for my manager and am responsible for the day to day management of 30 customer service agents. During this time, I have seen an uplift of 40% in agent schedule adherence and 52% in… Show more Responsible for coaching customer service agents to achieve their maximum potential. Design and delivery of training for new and existing staff. Implementation of major system changes following 6 sigma analysis and introduction of block-chain style systems to manage change. I have currently stepped up to delegate for my manager and am responsible for the day to day management of 30 customer service agents. During this time, I have seen an uplift of 40% in agent schedule adherence and 52% in sales performance through the roll-out of new measures and incentives. In this role I am a champion of my people and my business unit and have therefore gained a great deal of respect from my colleagues. When I left the company I was responsible for a major project regarding customer complaints which saw an increase of 36% in complaints logged and 58% in complaints resolved. Show less -
Quality Assistant ManagerManchester Outsourcing Limited Aug 2016 - Jan 2017Manchester, United KingdomResponsible for monitoring and driving quality and legal compliance across 7 different outsource campaigns. Managing conflicting and diverse targets within a number of different sales and service campaigns. Design and delivery of training to both new starts within the business and existing staff. I am currently responsible for project management of all quality metrics for new campaigns in a growing and diverse business. Dealing with staff at all levels to ensure all sales made comply with… Show more Responsible for monitoring and driving quality and legal compliance across 7 different outsource campaigns. Managing conflicting and diverse targets within a number of different sales and service campaigns. Design and delivery of training to both new starts within the business and existing staff. I am currently responsible for project management of all quality metrics for new campaigns in a growing and diverse business. Dealing with staff at all levels to ensure all sales made comply with legislation and TCF principles. My biggest achievement in this role so far is managing the quality of one campaign from around 60% to around 90% over the course of two months. This has been achieved by taking a holistic approach and entirely changing the attitude our company uses to contact customers. Show less -
Quality Coach (Offshore)Scottishpower Aug 2014 - Aug 2016Warrington, Glasgow & New DelhiResponsible for coaching and developing a diverse staff base in India. Delivery of up to 900k customer responses per year ensuring quality and performance. Base lining performance against KPIs and designing solutions to suit both customers, and my company’s value chain. Successful in delivery of world class training to a diverse staff base. In depth analysis of customer responses, identifying trends and designing and implementing plans to improve my company’s customer service offering… Show more Responsible for coaching and developing a diverse staff base in India. Delivery of up to 900k customer responses per year ensuring quality and performance. Base lining performance against KPIs and designing solutions to suit both customers, and my company’s value chain. Successful in delivery of world class training to a diverse staff base. In depth analysis of customer responses, identifying trends and designing and implementing plans to improve my company’s customer service offering. Responsible for the design and roll-out of new reporting structures, at both a department and company level. Experience of end to end project management from design, to implementation, and back end quality and performance management. Show less -
TrainerScottishpower Sep 2010 - Aug 2014Warrington, United KingdomDesign, implementation and delivery of world class training across the entire Scottish Power business. Regular travel to outsource partners to embed training standards and inspire staff to deliver excellent customer service. Experience of using data to baseline team performance, designing and delivering targeted training to deliver against customer concerns. Strong change management skills, demonstrated in roll-out of new systems, working methods and initiatives through sound communications and… Show more Design, implementation and delivery of world class training across the entire Scottish Power business. Regular travel to outsource partners to embed training standards and inspire staff to deliver excellent customer service. Experience of using data to baseline team performance, designing and delivering targeted training to deliver against customer concerns. Strong change management skills, demonstrated in roll-out of new systems, working methods and initiatives through sound communications and motivational coaching. Working to lead by example and inspire others to stretch themselves in their roles. Show less
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Floor Walker (Supervisor)Scottishpower Aug 2009 - Aug 2010Warrington, United KingdomProviding expert floor walking and coaching support to both new and existing staff. Handling supervisor calls, complaints and complex queries. Embedding new working practices.
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Customer Service AdvisorScottishpower Nov 2008 - Aug 2009Warrington, United KingdomProviding front line support to energy customers enquiring about issues with their bills, direct debits and charges. Up selling and cross selling products where relevant and keeping withing ofgem, FCA and energy ombudsman guidelines
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Sales AssociateCitb Jan 2006 - Jan 2007Bircham Newton, NorfolkSelling dedicated construction training and certification to the construction industry. Working with a wide range of clients from individual builders up to large companies
Frequently Asked Questions about John Greenhalgh
What company does John Greenhalgh work for?
John Greenhalgh works for Popspecs
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John Greenhalgh's current role is Looking for challenging new roles in Manchester.
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