John Gretkowski Email & Phone Number

Solutions-oriented Implementation Specialist (Municipalities/Military/Technology) with 20+ years of software implementation experience including troubleshooting and analyzing complex problems while implementing software to numerous customers. Drives customer retention by actively listening to needs or pain points, building trust and collaborating effectively with cross-functional departments and colleagues, and advising solutions. Personable, approachable, and results-focused team player. Serves as Implementation Specialist and Support Analyst, for a progressive organization, focusing on utilizing the RecTrac, GolfTrac, and CYMS (Child, Youth, Management System) application software for municipalities and military installations. Key contributions:• Traveled 20%-30% Pre-Covid annually, executing successful implementation software projects.• Consistently ranked in the top 5% throughout tenure for all customer support survey response ratings, and continually earned exceptional surveys for software implementations.• Installed software worldwide while forging and cultivating relationships with municipal and military customers. • Recognized as an implementation SME with the ability to overcome roadblocks and convey complex issues to managers and end users.• Collaborated with cross-functional stakeholders to communicate insights for advancing shared operational goals.• Utilized a background in financial education to help better translate complex financial/technical software data, terms and concepts to managers and non-technically oriented users.• Served as a software installer and classroom trainer at various global municipal/military installations.• Led teams in configuring POS systems to achieve business requirements, and developed POS and business system configuration documentation to strengthen traceability.• Leveraged industry-standard accepted business and systems analysis principles and methods for inclusion into daily armed forces and municipality project fulfillment.• Acquired knowledge of system installations for Windows-based servers and POS terminals, and with server/client installations and backups.• Assigned in-house implementation/customer support staff phone trainings as part of an administrative function.Core Competencies:Project Management | Business Process Improvement | Operational Recommendations | POS System Configurations | Data Analysis & Processing