Retained by a $2.5 billion global education publishing leader to champion the redesign of web services subsequent to a SAP implementation project that had triggered Internet sales problems. Leveraged IT expertise to direct operations of a SAP solutions and environment, and provide flawless transactional processing, reporting, and demand forecasting related to a community of 2,500 end users.Technology executive role revolves around end-to-end technical solutions architecture, 24x7 systems management, architecture and infrastructure technology roadmap development, application development team leadership, project management, escalation avoidance and risk management strategies, Center of Excellence development, department management, and change management leadership.Member of senior team in charge of development activities following the acquisition of two corporations totaling $1.5+ billion, and participated in the divestiture of two companies worth more than $400 million. Controlled a $15+ million budget, and directed team that delivered all development projects ahead of schedule and under budget.Hired a high-caliber software development team to ramp up a new SAP Center of Excellence, and led all customized software development initiatives and production support. Led team that optimized more than 500 programs and users' exits during the implementation of SAP. Team-based efforts prompted a 50% drop in run times for the longest running applications.Supervised an outsourced professional team that supports, BW, APO, and ERP systems and has achieved a 99.5% performance uptime for all systems.Piloted a solutions review team and facilitated meetings; team evaluated all change requests and technical and business evaluations that could impact the SAP environment. Team ensured recommended solutions complied with the interface, functionality, and architecture standards defined by the IT Group.

Brought on board to strengthen the technical team and provide the framework for accelerated productivity and quality. Rapidly provided robust technical solutions that improved system performance and curtailed the need for further custom development projects. Architecture role entailed end-to-end solutions design and architecture, enterprise software development, internal process development, coding standard development, senior executive reporting, technical team training and mentoring, and SAP and IBM product opportunity development.Served as a senior advisor to team during a complex MDMP UNICODE conversion project, and co-developed new coding benchmarks that complied with UNICODE and stabilized external systems during conversion.Leveraged SAP expertise and creativity to enhance the credibility and productivity of the development team. Moreover, initiated individual team training sessions and identified senior members who volunteered to mentor junior development professionals.Communicated frequently with senior IBM managers, and fostered a business relationship built on trust and honest communications regarding IT strategy and direction.

Avoided millions of dollars in uncollectable accounts receivables, legal fees, and penalties by designing an interface that linked to an external denied party's system by leveraging SAP Business Connector technology.Invented a highly customized issues tracking system to drive the management of core business challenges and ensure rapid response to business and staff requirements.Developed a prototype and proposal for a standardized middleware solution using SAP Business Connector that was presented to and approved by senior management. No-cost solution was integrated into an existing SAP license agreement.Guided a development team that upgraded SAP to 4.6b version; $8 million project was delivered under budget and on time.

First internal technical professional in charge of building a knowledge transition program. Recruited employees to eliminate the need to hire external consulting professionals.Key member of team that built a custom credit card processing add-on tool that provided the gateway for a smooth integration in SAP sales order processing.Executed a new process that enabled the development of material masters to be finalized 50% faster than the time required using standard SAP transactions.Initiated coding and documentation standards across the organization, and wrote training material documents for new developers, and mentored junior level associates.

Developed a new billing and accounts receivable module that augmented an existing software version for this $300 million company with 2,000+ customers engaged in the healthcare industry.Member of team that created a new pilot module to support managed care services, and worked with business partners/customers to define high-caliber requirements and documentation needs.Supervised a four-person development team that supported regional customers in the northeast, and provided best-of-class technical support and upgrade services.