Provide strategic direction as a senior business manager working with senior leaders and cross functional teams. Ensuring the effective execution of enterprise programs and initiatives. Alongside my core responsibilities in strategy and program management, I leverage expertise in analytics, technology, compliance, and communication to enhance project outcomes and meet business objectives and goals.

Actively managed enterprise programs and initiatives that focused on business process automation, vendor management, strategic planning, robotics, risk & compliance, data governance, workflow automation, workforce planning and training.Supporting global clearance and settlement operations across 18 business units 11 cost centers.

As a people manager and program manager I held a dynamic and strategic role. My key responsibilities revolved around managing projects, program planning, people management, translating complex data, remediating client issues, application development, and driving data-drivendecision-making through data analytics.• Directed a high-impact project affecting 2M+ customer accounts, achieving a 10% increase in net promoter score, enhanced customer experience, and a 15% reduction in service complaints.• Implemented new analytical strategies, resulting in a 10% improvement in decision-making efficiency.• Managed a team of 40 analysts, delivering projects 20% faster than company benchmarks.• Excelled in a matrixed environment, fostering cross-functional collaboration among technology, product, finance, HR, and operational teams to drive cohesive business strategies and outcomes.

• Collaborated cross-functionally with four business segments to ensure execution on initiatives to grow revenues, reduce costs, increase productivity, to better leverage resources and capital.• Partnered and communicated with six client teams to identify and evaluate potential trends and root cause analysis to improve client deliverables and business products.• Assess and shape client relationships with three key accounts effectively in a high-demand environment across all organizational levels.• Independently developed, implemented, and managed HR projects by planning, documenting, testing, and executing tasks,budgeting, timelines, and coordinating project team members to ensure successful, on-budget project completion.

An international company and based in every state that generates $22.6 Billion annually. A market leader and fast-paced rental car insurance and sales company employing over 10,000 people worldwide and known as top 10 places to launch career after graduating college.• Motivated team to achieve 12-month average 93% CSAT score; earned Best of the Best award/Top 10 Performer in region.• Instituted and directed 1-year staffing, training, and performance development plan that improved business operations and customer experience averaging 93% customer satisfaction.• Conduct project management support to 15+ initiatives by contributing financial, work measurement, and metrics reporting.Developed and performed leadership role responsibilities outside of title scope, as needed, such as marketing manager when determining best target criteria, sales coaching in overcoming customer objections revealed by inquiry, and technical advisor when meeting systems requirements impacting overall program quality and effectiveness.• Prioritize and implement two product-marketing strategies, including advertising campaigns and sales promotions for commercial accounts.- Best of the Best in January (#12 in the Group.)- Best of the Best in February (#8 in Group.)- Best of the Best in April (#5 in Group.)- Best of the Best in May (#1 in the Group.)- Employee of the Month Elite to Eat August (#1 in the Group)

Exhibited exceptional leadership as a supervisor, managing $6M in military assets, developing creative operational policies and procedures. Led teams through high-pressure situations while effectively guiding them in problem-solving through complex environments and deliverables with effective communication.