John Gross Email & Phone Number

Greater Seattle Area

Seattle, Washington, United States

Greater Seattle Area

Managed business operations and strategic planning for US Wireless and Camera seller business. Responsible for the customer and seller experience in the category. Worked with central teams to advocate for sellers and drive improvements across categories as well as giving strategic direction to managed accounts.• Spearheaded creation of a third-party (3P) selection framework and metric that is being used as the basis for central 3P selection efforts in 2022. Worked across US Consumer, BI, and Selection teams to build the framework used.• Created a CMM Playbook wiki to act as a standard resource for all CMMs. Additionally, worked on a committee to update trainings for incoming MBAs and presented on two topics.• Established the third-party deals reports for peak periods and collaborated with the BI team to transform ad-hoc reports into automated dashboards; resulted in time savings of 80 hours a year and had VP visibility.

Greater Seattle Area

Program Manager for Customer Quoting Operations at Amazon Business-Managed intake and process improvement for customer spot buy program.-Processed and analyzed tail spend evaluations focusing on the office and IT peripherals categories. Partnered with Amazon Business sales team to use these analyses to drive greater customer adoption of AB accounts. -Reestablished spot buy and tail spend evaluation programs by implementing process improvements based on customer feedback and business needs collected in partnership with the sales team, resulting in increased adoption by sales on both programs (+518% tail spend submissions YoY, +2,900% spot buy submissions YoY) driving incremental sales.

Greater Seattle Area

• Instock Manager for Laptop and Tablet Accessories, Networking, and PC Gaming (peripherals and pure player base devices).• Managed inventory and operational improvement for top PC vendors.• Partnered with gaming vendors to minimize disruption during Q4 on new and constrained product, resulting in 80% OPS growth YoY.• Developed 2015 holiday plan for customer delivery promises which resulted in 84% less cold pricklies YoY.• Managed free cash flow projects for the PC GL including Reverse Auctions and Vendor Returns.

Greater Seattle Area

• Managed vendor relations, sales, marketing and inventory for top drives and storage vendors in US Personal Computer group.• Managed and grew a top drives and storage vendor OPS by 16% YoY.• Promoted adoption of market segment metrics in vendor negotiations with accessible reporting and custom-izable templates.• Developed a new auditing strategy to better automate sales spike alarms, reducing time spent by the team replying to emails without exposing ourselves to additional risk.• Managed free cash flow project for Cost Indexing and worked with central team to find cross-GL opportunities for automatic price protections and to standardize reporting wins.

Greater Seattle Area

• Handled customer tax identity collection and 1099/1042 reporting for all groups within Amazon.• Created ad-hoc reporting and analysis to assist business groups with critical compliance decisions.• Launched a company-wide tax identity collection platform that significantly reduced each business group’s compliance risk while greatly improving the customer’s account setup experience.• Calculated the quarterly exposure related to tax reporting activities and lead the presentation of this information to the VP’s of Finance and Accounting.• Project management work included launching global tax reporting requirements with groups all across Amazon.