John Grundhauser Email & Phone Number

Colchester, Vt, Us

Vermont, United States

Burlington, Vermont Area

As an Officer First Class, my primary responsibilities are: Shift Supervisor, IT Liaison, Investigation and Planning/Executing community engagement activities. In addition, I am responsible for standard Officer responsibilities which include: Patrolling campus roads and buildings, Enforcement of Fire and Safety codes, Responding to Fire and Medical calls on campus and Parking enforcement.◈ As Shift Supervisor I managed multiple Officers to ensure coordination and coverage for all calls and complex events, de-escalated confrontations and coached/trained officers to improve skill sets. ◈ As IT Liaison/Subject Matter Expert I met with IT on a weekly basis, consolidated and documented user issues for Developers and identified areas for workflow improvement. Responsible for maintaining reporting software and mass user uploads. ◈ Led Officer shift towards community engagement through emphasis on engaging students, attending student events and working together with Residential Life programming. ◈ Updated training process and expanded documentation. Participated in planning cross-department training exercises. ◈ Combined and analyzed data from multiple sources to investigate crimes for the college and assist local police agencies.◈ Managed multiple cross-agency incidents, ensuring clear and concise communication on-scene and providing accurate reports for local police and fire departments when requested.◈ Responded to and de-escalated domestic incidents, verbal and physical confrontations and individuals in crisis. ◈ Volunteered for Winter Special Olympics and as Advisor for the Backcountry Hunters and Anglers club.

As a Sales Operations Project Manager I worked with our Account Executives and directly with top customers on key projects. I specialized in managing complex global projects and solutions from concept through mass production. I served as a Liaison between our Sales team and all other departments to ensure projects flowed smoothly and efficiently. I served as the IT systems captain and ERP systems specialist, designing and implementing new reports and workflows based on stakeholder requests.◈ Managed and coordinated multiple key cross departmental projects and consistently met deadlines by ensuring alignment and communication with internal teams and customers. ◈ Pioneered Sales Operations Project Manager position ◈ Resolved urgent and complex problems by leveraging key internal relationships, process knowledge and ensuring alignment through clear communication. ◈ Assigned to complex global multi-million dollar projects from concept to prototyping and through mass production. Ensured scalability, met challenging deadlines and generated new business. ◈ Mapped and redesigned the prototyping process to increase metrics and ensure alignment and increase efficiency and clarity for projects with multiple stakeholders. ◈ Created multiple weekly, monthly and quarterly reports delivered to department heads and stakeholders to assess progress, improve efficiency and suggest new sales and marketing strategies.

Hand picked by the IT Director to support a major upgrade to the ERP and CRM system. I was tasked with mapping workflows for our global sales teams, online customers and assembly processes. I redesigned workflows to optimize efficiency, add KPIs and create more comprehensive and accurate reports. As the project neared completion I functioned as a Software QA Engineer. I designed testing regiments that confirmed accuracy of both test and real-time data, confirmed workflows and reports were functioning accurately and validated cross-platform data.◈ Researched and collaborated with software provider and key stakeholders across departments and locations to match software capabilities with desired features while suggesting workflow and efficiency improvements.◈ Analyzed and redesigned cross-departmental and global workflows to increase efficiency, communication and analytics for multiple teams.◈ Analyzed and redesigned forms and software inputs to maximize input efficiency while improving data accuracy and adding new KPIs (Key Performance Indicators).◈ Designed, tested and implemented report templates to key stakeholders across the company that improved data accuracy and clarity. ◈ Created dynamic reporting processes allowing for flexibility to support customer requests for weekly/quarterly reports of various data in various formats. ◈ Created testing regiments for software patches to confirm integrity of data integration from various platforms. Analyzed problems and provided actionable feedback to developers.◈ Created workflows designed to support future data integrations from additional teams along with improvements to inventory and production visibility.◈ Supported software updates and roll-outs, serving multiple global teams while documenting and problem solving bugs to provide actionable information to developers. Created custom reports to track and analyze issue frequency, decrease duplicate tickets and prioritize issues for developers.

Burlington, Vermont Area

As a Sales Operations Support Specialist I supported Account Executives and Account Managers on global projects and orders. I formally mapped and documented the Engineering process and redesigned it to increase efficiency, provide clarity and generate quantitative metrics for both the Engineering and Sales departments. I managed the online chat program, generated a report system and increased both quality and number of chats while providing a link between marketing campaigns and revenue for the first time. I managed our online chat program and coordinate with marketing to ensure constant improvement. Since starting to manage this program, I have increased our chat numbers by 200% and brought up lead and opportunity conversion rates as well. ◈ Managed and tracked hundreds of simultaneous orders for Account Executives, ensuring products were delivered on time and addressing any customer service issues.◈ Pioneered, mapped and formalized the Engineering project process to allow scalability, provide metrics and ensure clarity between Sales and Engineering. ◈ Managed online chat program: ◈ Increased chat numbers by 200%. ◈ Created and managed reporting program that increased quality and number of chats. ◈ Reports provided valuable data to our Marketing Team and Sales Team that influenced budgeting and Marketing campaigns. ◈ Created a system of "canned responses" to increase efficiency and aid in reporting analytics. ◈ Standardized and updated training documentation and onboarding process for new sales employees.◈ Trained in Root Cause Analysis and Structured Problem Solving to participate in weekly and monthly reviews of improvement opportunities and build issues.

United States

As a Technical Sales Engineer I worked with global customers to understand their project needs and provide hardware recommendations. I managed an account base and consistently met or exceeded sales goals. I improved and ran weekly/monthly reports regarding sales data. I redesigned the reporting parameters to provide more accurate and clear information to stakeholders across the company. I specialized in working with Government contracts and navigating their complex requirements and procurement process. ◈ Qualified customer projects to understand their scope and provide hardware solutions.◈ Managed an account base to repeatedly meet and exceed monthly goals involving revenue and qualified projects.◈ Provided exceptional customer service to impactful customers to retain and grow business. ◈ Ran weekly and monthly reports to pull data regarding sales metrics. Redesigned data parameters to increase clarity and improve efficiency. ◈ Specialized in Government Agency projects and assisted with providing hardware to meet their needs while working through various complex procurement processes.

Williston Vermont

Lead Generation◈Generated new Leads for Install services -Increased store Leads -Ranked 3rd Project Specialist in the Region◈Trained and coached associates for generating Leads -Increased associate participation with Leads -Boosted overall Leads in the store◈Coordinated Store events with vendors and department heads -Increased customer attendance and effectiveness of events ◈Received training in: Millwork, Flooring, Hardware, Plumbing, Lift Truck, Cashier and Service Desk◈Recipient of 4 Homer Awards for Customer Service and Store Assistance

Burlington, Vermont Area

Burlington, Vermont Area