John Guerra Email and Phone Number

Release and implementation management of:- The Westpac Live online banking platform and mobile app systems.- The Compass St. George online banking platform and mobile app system- The Quarterly Enterprise Releases - St. George Core banking systems Releases- Digital Service Requests Train.Duties include:- Release planning,tracking and reporting- Implementation planning, execution and coordination- Risk Management- Stakeholder Management- Release Documentation- Release innovation and Process Improvement

Responsible for the overall reporting, monitoring and successful delivery of quarterly enterprise-wide releases for the Westpac group involving projects in Waterfall or Agile methodologies. Tasks and Duties include:• Release Manager for the Online Banking Systems (Westpac Live and St. George Online), working with the RTE and project managers with a strong focus on delivering and customer satifaction.• Project managed a multiple system Work Request feature in the Westpac Live ART. Mortgage top ups. • Responsible for Implementation management, and authoring of the Release documentation.• Enterprise Release Scope Management.• Facilitation, resolution and reporting of Release Health, Risks and Issues.• Responsible for the management and communication of Backout, Dependency, Contention, Implementation management and service interruption information to stakeholders.• Stakeholder management ranging from IT, Social media, Business support and Call Centre teams.• PIR Facilitation and process improvement.• Content owner and manager of the Enterprise Release Team intranet, Sharepoint, Jira and Confluence Pages. • Delivered the training, support and Rollout of the Enterprise Release management tool: Plutora.

• Provide an integrated streamlined delivery of IT Projects and IT BAU components within a Release.• Responsible for the timely tracking, documentation and reporting of Project and BAU deliverables within a specific Release Cycle and ensuring that compatibility between all components (including testing, implementation, back out strategies and flow on impacts to subsequent Release cycles) are confirmed. • Facilitation of Risk and Issue management, and resolution.• Implementation management, Release communications (Dashboard Reporting, SMS, Emails and Phone), milestone tracking and escalation to stakeholders.• Content owner and manager of the team intranet pages.

• Responsible for project/release coordination and engagement.• Proactively support the Release Managers delivering a purely integrated release implementation with managed rollbacks, contingency and post verification testing (PVT).• Release Stakeholder communications management.• Vendor management of infrastructure change scheduling. • Chairing CAB (Change Advisory Board) Meetings with a strong focus on Risk management and Business acceptance. • Executed Change Management duties with a focus on Change Risk assessment, Stakeholder communication and Change approval audit.

• CMDB and Asset Management using MS SQL Server.• Chair of CAB (Change Advisory Board) meetings.• Risk reviewer and approver for Change Requests involving changes/configurations to hardware, systems, & applications.• Weekly and Monthly Change and Configuration Management statistics and quantitative reports for senior management stakeholders.• Between August 2008 to November 2008, appointed interim Release Manager. • Duties included Project Engagement, Release tracking, communication, reporting and implementation coordination.

• Handling and management of High priority incidents within SLA agreement. • Customer base consisted primarily of Executive & GM staff.• Responsible for the mentoring and training of team members to perform in their role effectively.• 2IC to the team leader.

• IT Support to all INGA staff and remote lenders with a strong focus on Customer Service and satisfaction.• Incident Analysis management, prioritization of incidents and resolution within SLA timeframes.• Quality control of all incidents/requests.• Process documentation