John Gustavson Email and Phone Number

• Used Pidgin, Slack and Zoom for Communication, Yubikey, PowerProker and Bastions for Logins.• Worked on Exadatas, Exabytes, PaaS, SaaS and IaaS servers mostly running RHEL 7.• Took Automatic Service Requests, Service Requests and turned them into Jiras containing Standard Operating Procedures and all information needed for Scheduled Outages. Took snapshots.• Talked with the Field Engineers and Database Administrators to oversee Dimm, Hard Drive in MegaRaid and Sas2ircu environments, Flash Drive, Fan, System Board Replacements, patches and firmware upgrades.

• Operating Systems: Redhat 5,6, AIX, • Tivoli Storage Manager, restarting backups, clearing backup errors.• Power Broker checking, resetting installing.• AIX Pureflex, file system expansions, server troubleshooting.• Rhel servers on VMware, file system overflow, iptables and firewall rules,Logical Volumes, Port settings and installing SSH keys.

VeritasMountain View, CA Senior Technical Support EngineerAugust 6, 2002 to Sept 30, 2016• Operating Systems: Redhat 5, 6 to 7.1, Suse 10, 11, Centos, Ubuntu, Solaris 8 through 11.3, Hpux, Aix, Windows.• Amazon Web Services: IAM, EC2, S3, creating buckets, initializing snowballs, installing snowball, snowball-adapter and awscli on linux servers, setting bucket policies, converting files to glacier.• PC administration: Windows 7, 8.1, 10. Windows Server 2012 domains, Active Directory, DHCP, DNS, adding users, groups, permissions. Windows Office 365 mail accounts. Added printers, set up wireless networking, cleared network connections, mapped network drives.• Phone support of Veritas Volume Manager and File System, Veritas Cluster Server, CVM, CFS, Veritas Volume Replicator. • Array Support Libraries for 3Par, EMC Clariions and Symmetrixes, Network Appliances, Hitachi and others. Familiar with Symcli and Navicli. • Required to troubleshoot problems in a SAN environment. • For Veritas Volume Manager I managed diskgroups, volumes, plexes and subdisks. • I did storage migrations, resized and relocated volumes and file systems, made concat, raid5, striped, striped-mirror and mirror-striped volumes. • Dealt with DMP (Dynamic Multi Pathing) including iopolicies as well as PowerPath and MPXIO configurations, AIX MPIO and Linux multipathd. • For VCS dealt with GAB, LLT and HAD and Fencing. Familiar with ServiceGroups, Resources and Attributes. • Familiar with NIC resources, IP resources, Volume, DiskGroup, Mount and Application Resources. • Application resources included Oracle, DB2, Websphere, Netbackup, Apache and Samba resources. • Familiar with GLM (Global Locking Manager) as well as Veritas Support for CSSD and Oracle Rac. • Worked with Solaris zones and ldoms, Aix lpars, • SAR (System Activity Reporter), Iostat, Vmstat• VMware, ESXihosts VSphere, VMotion, VPNs.• Apache Tomcat, Websphere, PHP, Puppet, Chef, Ruby, Sudo and Sudoers.

• Responsible for the entire internal Unix network including network, workstation, device configuration, all Unix purchases and all Unix trouble tickets. • Devices included disk arrays, servers, workstations and printers. • Responsible for application and tool installations, end user configurations and license management. • Set up NIS Master and Slave Servers and the automounter. • Managed all user, group and mail alias accounts. • Compiled and installed Samba and upgraded DNS. • Did system and network tuning with kernel reconfiguration and using tools like sar, iostat, vmstat, netstat, traceroute and perfmeter. • Secured developer discount agreements and support contracts with Sun, HP and IBM. Loaded OS, added disks and swap, updated cluster patches and configured to a network Sun Solaris, HPUX and AIX workstations. • Set up RAID partitions with DiskSuite. • Worked with Apache web server and IPlanet Directory, Administration and Application servers. • Set up secure web servers for the corporate web site at their colocation facility. • For HP did HPUX 11.0, instant ignition, net and cdrom installs with /etc/updates, disk and swap adds, SAM, set maxswapchunks, did network configuration, hpvue, swinstall, B2600 and J5600 servers. • For IBM did AIX 4.3.3, cdrom installs, SMIT, journaled file system, logical volume manager, smit tcpip, PPs, Window Manager, Info Explorer. • Installed and supported Oracle, MySQL, Rational Purify, NTP, C and Java. • Did 24x7 support. For field sites did phone support and set up preconfigured systems. • Installed Windows NT and Windows 2000 on Sun PCI cards.

• Responsible for the entire internal Unix network including network, workstation, device configuration all Unix purchases and all Unix trouble tickets. • For Unix machines did hardware troubleshooting to board level, configuration troubleshooting and OS upgrades. • Installed and managed Sun RSM 219s controlled by Veritas Volume Manager, managed EMC2 disk arrays controlled by OAI and managed Network Appliances. • Dealt with printer, lpc and print server problems. • Set up print servers with HP Jetadmin, print clients and installed network printers. • Did tape backups and restores using tar, cpio and file compression. Administered Legato Networker with a 4 drive, 80 tape jukebox backing up as many as 80 workstations. • Created NIS networks with YP master and slave servers. • Did purchases, installation and licensing of all CAD tools including Cadence, Synopsys and Avanti. Maintained Sun PC-NFS.