John Guy Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• Manage equipment and software procurement with 3rd party vendors • Manage hiring processes from start to finish • Help manage and implement company merger and acquisition tasks and requirements • Work with global counterparts on planning and product development • Help implement best practices across entire company • Continue performing all previous tasks from Technical Services Manager position from Systopia

• Design and create application and web based tools for use by all CSU Authors and Staff• Develop and implement encryption libraries used for proprietary save files for guest facing application software• Create and maintain PHP, HTML, and CSS heavy web sites, for story driven projects• Support all software projects for the entirety of the product life cycle

Orlando, Florida, United States

• Write and Maintain Internal and Client Documentation• Create development scope documents for our internal and external software projects• Create and maintain API documentation for internal and external software projects• Create and execute hardware and software deployment plans• Create plans for updating client hardware for new and existing clients• Create and maintain policies for the asset management process• Implement PCI software specifications and documentation• Implement P2PE PCI Custody Process• Implement ISO policies and procedures• Manage Customer Support, Technical Support, Software Development, and Quality Assurance Departments• 1:1 Team Relationship Management and Meetings• Delegate all team member tasks and follow-up• Setup and manage daily and weekly team meetings for all departments• Provide Advanced Internal Training for Team Members• Provide Advanced Credit Card Troubleshooting• Manage VoIP Phone Systems, Ticketing System, Client CRM System, and Remote Access tools• Prepare all equipment for new and existing employees• Work with worldwide counterparts, development, and infrastructure teams• 3rd Party Liason for all external companies and partners• Provide Advanced Financial Reporting Issues Troubleshooting• Research new 3rd party software processes, features, and technologies• Build software packages and installers for internal and external software• Decompile and review software for research purposes• Assist with testing new software releases and managing the deployment of new software• Write and maintain internal tools for time tracking, scheduling, client information, project management, software development, and documentation• Perform in-person interviews and be involved in the hiring process for responsible departments• Time Off and Expense Report Approval• Management of Google Company Listing, LinkedIn Account, and Company Website• Manage credit card integration and certification processes

Orlando, Florida, United States

• Establish relationships with 3rd party network hardware vendors• Research and implement asset management procedures, tagging, and tracking system• Research and recommend options for remote access• Create and implement policies for managing Windows Updates and Antivirus updates for all clients• Troubleshoot point-of-sale software for issues regarding localization• Help with point-of-sale server configuration and licensing• Setup and deploy point-of-sale hardware at client locations• Research and recommend any new hardware and software solutions

Programming:• Continuous improvements to web portals for Ticket Sales, Gift Cards, Birthday and Group Bookings, and Account Management.• Created a stadium booking portal• Created an electronic waiter portal• Created a cabana reservations portal• Designed and implemented season pass payment plan systems• Payment Gateway Integrations• Created and implemented interfaces for upgrading web portals from an admin portal• SOAP and REST API development• Built and maintained the entire LAMP stack for all web servers• Implemented PCI-DSS changes to all web systems• Implemented ADA changes to all web systems• Maintained all code bases in a Git RepositorySupport:• Triaged all client calls and incoming emails• Created tickets in and maintained the setup of the Jira ticketing system• Was part of the on-call support rotation• Scheduled on-call support rotation for the entire team• Managed RingCentral phone system

• Create in-house software for the management of equipment, department resources, and team members• Maintain all Cameras, Computers, Photo Printers, and PDAs for SeaWorld Orlando and Aquatica• Preform System Administration tasks which include network maintenance, updating software and hardware, and alerting the team of any downtime.• Act as department liaison for all 3rd party contractors, reporting equipment problem and arranging repair and service visits• Create easy to understand technical manuals for all hardware and software throughout the department.• Handle guest communications emails and phone calls for the department