A technically adept customer relationship manager with considerable expertise across the spectrum of Customer Service Management & Support within global software house organisations, complemented by significant experience of People Management, (Oracle's) Cloud/SaaS operations, Service Management, Project Management, and ITIL. An excellent rapport-builder and communicator at all levels, with the ability to work independently, as well as an effective manager and team member, able to motivate, assist, direct, develop, and monitor. Exceptional crisis and stakeholder management skills combined with the ability to articulate complex issues effectively.