John Mcgrory Email & Phone Number

Glasgow, Scotland, United Kingdom

Responsible for handling data requests under the Data Protection Regulation. Liasing with the in-house Legal team and additional internal and external stakeholders, building relationships and seeking relevant input on individual data request cases when required.Key responsibilities include:Acting as the first point of contact for all data requests and queries.Investigating and processing data requests by utilising in-house systems ensuring the correct information is provided for each case file.Responsible for handling all Subject Access Requests, identifying and assessing relevant information for each request in order to draft accurate responses within statutory deadlines.Maintaining reports and trackers on all data requests.Essential Skills and Qualifications:Knowledge of GDPR regulations when responding to data requests.Proficient in Microsoft Excel.Excellent communication and presentation skills.Adaptable with a flexible approach to work.Excellent time management skills and ability to prioritise tasks.A confident and professional individual who has fantastic organisational skills.Can also demonstrate confidentiality, integrity and discretion.

Glasgow, Scotland, United Kingdom

•Maintain and improve a good customer service•Handling inbound and outbound calls•Communicating with patients by telephone and email•Managing a patient diary•Maintaining confidentiality and security protocols•Attention to detail and accurate data entry•Maintaining and updating patient records•Completing a stock check for appliances and medication with the patient•Placing the order and confirming the delivery date with the patient•Helping with queries concerning deliveries and rescheduling deliveries•Sorting parcels to go out for delivery•Main key holder to open and close premise including setting and unsetting the alarm

Glasgow, Scotland, United Kingdom

• Maintain and improve a good customer service• Handling inbound calls• Communicating with customers and external providers by telephone, letter and email• Maintaining confidentiality and security protocols• Attention to detail and accurate data entry• Maintaining and updating Customer records• Banking administration: setting up direct debits and alteration to payment collection instructions• Responding to and producing administration correspondence; providing plan information• Assisting customers with issues in accessing their online account

Glasgow, Scotland, United Kingdom

Contract with Scottish Friendly as a Contact Centre Administrator• Maintain and improve a good customer service• Handling inbound calls• Communicating with customers and external providers by telephone, letter and email• Maintaining confidentiality and security protocols• Attention to detail and accurate data entry• Maintaining and updating Customer records• Banking administration: setting up direct debits and alteration to payment collection instructions• Responding to and producing administration correspondence; providing plan information• Assisting customers with issues in accessing their online account

Bromley, United Kingdom

• Maintain and improve a good customer service• Communicating with customers, field force and external providers by telephone, letter and email• Maintaining confidentiality and security protocols• Attention to detail and accurate data entry• Maintaining and updating Customer records• Banking administration including management of direct debits, alteration to payment collection instructions; processing cheque and standing order payment reconciliations• Responding to and producing administration correspondence; in regards to payment queries, providing plan information and processing plan adjustments• Processing fund switch and redirection of contributions• Training team members• Photocopying, scanning, and secure disposal of documentation

London, United Kingdom

o February 2016 – March 2017; Call Centre Agent• Maintain and improve a good customer service• Handling calls on a variety of campaigns• Maintaining confidentiality and security protocols• Processing sales, gadget insurance and renewals• Logging jobs for pest control and contacting the technicians• To respond to and action received emails within the given SLA• Advising of balance and transaction information, blocking and reassigning new cards• Floor Supervisoro June 2016 – February 2017; MPCT Agent• Maintain and improve a good customer service• Attention to detail and accurate data entry • Handling all inbound calls and enquiries• Outbound calling - Booking appointments, Reminder calls and Follow up calls• Use Client and Web based systems to handle customer interactions• Send reminder emails and text messages• Training staff

London, United Kingdom

o Contract with Confero as a Call Centre Agent • Maintain and improve a good customer service • Handling calls on a variety of campaigns • Maintaining confidentiality and security protocols • Processing sales, gadget insurance and renewals • Logging jobs for pest control and contacting the technicians • Advising of balance and transaction information, blocking and reassigning new cards

Glasgow, United Kingdom

Worked on the SLC campaign dealing with customer service, call handling, giving advice to customers and other departments and maintaining confidentiality and security protocols.**Response rebranded to Kura in October 2015.**

Glasgow, United Kingdom

o Contract with Tesco Personal Finance as a Customer Service Advisor dealing with customer service, data entry, processing of new loans, call handling, database management and maintaining confidentiality and security protocols.o Contract with RBS as a Customer Service Advisor dealing with customer service, call handling, processing of new mortgages, giving advice to customers and other departments and maintaining confidentiality and security protocols.

Glasgow, United Kingdom

Contract with Response as a Sky Customer Service Agent dealing with customer service, call handling, updating databases, giving advice to customers, dealing with payments and banking information and maintaining confidentiality and security protocols.

Glasgow, United Kingdom

• Maintain and improve a good customer service• Assist in covering the Medical Reception, dealing with all aspects of enquiries • Update the SMART and MSRS databases• Train staff• Process travel expenses• Maintain confidentiality and security protocols• Data entry, photocopying and filing• Cover the Ayr, Dumfries and Greenock Medical Centres

Glasgow, United Kingdom

All aspects of customer service and working in a busy retail outlet

All aspects of customer service and working in a busy office environment

Glasgow, United Kingdom

All aspects of customer service and working in a busy retail outlet, including opening and closing the shop; having own set of keys and alarm code

Paisley

All aspects of customer service and working in a busy office environment

Bachelor Of Science (Bsc), Web & Mobile Development

Activities and Societies: Student Representative; UWS Employer Mentoring Programme 2015 - Volunteered with the Scottish Huntington's.

Higher National Certificate (Hnc), Interactive Media & Web Development, B

National Certificate (Nc), Computing And It, Passed

National Certificate (Nc), Accounting, Passed

Svq Level 3, Administration, Passed