John Hadley Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin

-Perform basic to complex analysis to support escalated loan holder issues.-Identify possible procedural, process or system shortcomings; recommending options to improve effectiveness and efficiency and executing those recommendations.-Coordinate requests from the Department of Education to change procedures, process and systems.-Communicate with internal impacted areas, Federal Student Aid (FSA) staff and follow up to ensure deadlines are met.-Lead efforts to elicit business solutions, documenting solutions and business processes.-Collaborate with appropriate departments to ensure successful implementation of approved changes to procedures and systems-Build relationships with subject matter and technical experts to create productive dialogue and build knowledge in respective areas.-Analyze technological solutions and participate in project meetings.

Madison, Wisconsin Area

•Train new and existing employees on internal systems, products and industry background •Create and deliver multi-faceted trainings based on unique requests from multiple departments•Facilitate classroom training for adult learners to be successful at customer service, system usage and due diligence with past due accounts•Create, analyze and update technical documentation per training needs•Adapt quickly to changes in training requests and planning as business needs dictate•Administer classroom evaluations, solicit feedback and relay relevant information to management•Coordinate all training activities and communication with necessary internal parties•Provide QA evaluation on accuracy of phone calls, system use and data entry

Madison, Wisconsin Area

•Present and train school partners on the usage of Great Lakes’ systems and products•Educate both school partners and internal employees on the effects of recent legislation pertaining to the student loan industry•Provide insight to school partners on the benefits of Great Lakes’ financial aid products and processing platforms•Coordinate all training activities and communication with necessary parties both internal and external

Madison, Wisconsin Area

•Represented lender partner interests within Great Lakes•Acknowledged by lender partners for responsiveness and excellent client relations•Collaborate with and analyze long term goals of lender partners•Field all means of communications from lender partners on a wide spectrum of challenging issues•Build strategic, accurate and timely responses to partners’ requests/inquiries through various means of internal communication mediums•Author lender program enhancement proposals •Key member of lender partners’ project committees •Coordinate and gatekeep a data repository of information needed for reoccurring monthly, quarterly and annual meetings/audits with lender partners•Audit and update interest rate and internal lender reference guides•Company expert on various legislative changes within the student loan industry•Proactively participate in industry conferences and seminars

Madison, Wisconsin Area

•Successfully led Branch staff to meet and exceed monthly and quarterly goals•Interviewed loan applicants and first-step loan underwriting•Analyzed credit worthiness and made recommendations to underwriting•Reviewed personal and small business financial statements•Excelled in proactive lending in the consumer and mortgage areas•Interviewed, hired, trained and scheduled employees for different aspects of the Branch•Oversaw the successful opening of a new Branch location and experienced continual growth•Set policies for Branch security and cash control•Fielded member and employee complaints/concerns

Beaver Dam, Wisconsin

•Played crucial role in initial success that allowed for expansion into full service real estate company•Managed operations for the mortgage brokerage, real estate and title companies•Branch recognized as Million Dollar Rural Housing Lender by USDA•Originated and processed Mortgage Loans for real estate closings•Analyzed financial statements and credit worthiness of clients to find best available programs•Gained extensive knowledge of conventional, alternative, and government (USDA/VA/FHA) underwriting guidelines, standards and documentation for secondary market mortgage loans •Collaborated with account reps, title companies and realtors within the mortgage industry•Routinely reviewed all real estate documentation •Effectively led and trained office staff according to investor guidelines

Superior, Wisconsin

•Analyzed commercial credit lines and prepared them for review by loan committees•Accurately arranged spreadsheets for credit line review•Thoroughly reviewed financial statements and tax returns for risk rating•Worked with ratios and other measurements of risk in financial statement analysis•Routine telephone contact with commercial clients to monitor compliance with loan agreements•Successful cash flow analysis with WinFAST as well as other loan document software•General knowledge of banking laws and different types of collateral inspections