John Hagan Email & Phone Number

Port Of Spain, Trinidad And Tobago

Responsible for the running of all the services delivered from the near shore Shared Service Centre supporting Amerijet’s business. Setting the strategic direction of the centre dovetailing with the Amerijet mission and vision.

Uk

For the past 6 years I have worked as a senior consultant on many high profile projects involving financial investors testing the market to determine best investment opportunities, I have used my wealth of knowledge and experience to provide an unbiased assessment.I have also worked with both UK and Global airlines wishing to discuss best fit system options for revenue management and revenue accounting options.Also in this market I have consulted on CI and reengineering of business processes offering an expert view on the pros and cons of outsourcing and BPO solutions.I am also available to offer consultancy on start up projects, covering all the basic requirements needed to set the project on sound foundations to ensure the best opportunity for success and sustainability.

Jeddah, Makkah Region, Saudi Arabia

Responsible for the passenger revenue accounting process. Owns the relationship on passenger revenue accounting matters with franchisees, alliance and other interline partners. Responsible for the accuracy and completeness of BA’s passenger revenue, its settlement with its interline partners. Exercises quality control over key suppliers and the passenger revenue accounting system, including accuracy and robustness of processes and systems. Provides meaningful, accurate and timely commercial information to BA, partners and Franchisees.Job Dimensions/Measures• Cost of £ 5.5m• 100 staff• £11bn pa BA group passenger revenue, £2bn pa interline invoices• £3.2m pa external spend (supplier invoices)• £10m pa audit recoveries

To ensure all BA passenger sales are audited to confirm payments are in order and commercial policies /fare rules are applied consistently. Protects passenger revenue from fraudulent activity (ticketing fraud, chargebacks, fare abuse). Clear and consistent application of passenger refund policies across all sales channels. Contract management (managed services: Accelya and Banctec, outsourced refund functions: WNS).Job Dimensions/Measures• Cost of £ 3m• 32 staff• £8m pa audit recoveries • Defends £10m pa credit card chargebacks• £ 1.5m pa external spend (supplier invoices)• System champion of: CHARM, e-Sig, ORTIS, REIC

Revenue Management Department August 1997 – March 2008Product Delivery Executive Principle Accountabilities & Successes:• Account manage our codeshare partner relationships, focal point for all revenue management related issues relating to our partnership • Full project management of the implementation of the new BA subsidiary Openskies. • Project management including designed and implementation of a new Disruption Handling Model within Revenue Management and the new T5 • Created Revenue Management contingency plans for the Commercial department as a result of the threatened BA Cabin Crew strike• Managed recruitment & selection process for Commercial Operations expansionAmadeus Codeshare (ACS) Business ManagerPrinciple Accountabilities & Successes:• Project manage the successful implementation of the Amadeus Codeshare Product (ACS)• Prioritisation of testing requirements through a risk workshop to minimise the financial impact to British Airways of a prolonged implementation.• Responsible for managing the new hardware requirements for ACS• Managing training, business process validation and business support required as a result of ACS.• Work with IM Delivery Project Manager to create and monitor detailed ACS project plan.• Production of ACS Business Case and gained approval from Executive Sponsor and finance.Revenue Operations Executive Principle Accountabilities and Successes:• Provided commercial awareness and policy into the Customer Service and Operational decisions.• Responsible for ‘on the day’ inventory control for the whole BA network including commercial contingency plans during periods of disruption.• Introduced a new denied Boarding Compensation process at the Terminals to ensure accurate tracking ensuring full compliance to the EU and US legislation.• Successfully managed the operation through September 11 and the Gulf War proving my resilience and ability to work under extreme pressure.

Other, Business/Change/People Management

Education record