John Hagoski Email & Phone Number

San Diego, California, United States

Spearheaded the successful implementation of the Energy Savings Assistance Whole Home Pilot, optimized the Medical Baseline Program while managing the Percentage of Income Payment Plan Pilot. Key accomplishments include:- Developed and implemented a comprehensive program framework, including system configuration and KPI alignment with program goals- Revamped the MBL application process through automation, reducing processing time by 70% and significantly enhancing the customer experience- Collaborated with cross-functional teams to resolve complex issues impacting hundreds of customers, ensuring timely resolution and customer satisfaction- Leveraged data analytics to optimize program performance, identify high-impact opportunities, and target customers most in need of program benefits- Forged strategic partnerships to accelerate program delivery, expand program reach, and drive significant program impact

San Diego, California, United States

- Assisted the implementation of the Energy Savings Assistance Program for Low-Income Multifamily homes across three utilities, managing budgets, timelines, contingency planning, and stakeholder communication- Proactively shared knowledge and insights, collaborating with System Support and Processing to address pain points and improve workflow, reducing internal workload and ensuring a successful program launch- Navigated tight deadlines to ensure regulatory compliance by consolidating Advice Letters, effectively minimizing internal stakeholder workload- Implemented key changes, including updating customer applications with AI OCR technology, which eliminated manual work, improved customer experience, and introduced innovation with fast and accurate form processing

Los Angeles County, California, United States

- Provided strategic direction and assistance on various aspects of cost engineering, controls and reporting processes, oversight of direct/indirect costs, schedules, and allocations to ensure successful project outcomes- Led project portfolio budget with exceptional precision, achieving a 2% variance by proactively tracking costs, mitigating risks, and optimizing resource allocation, ensuring on-time and on-budget delivery- Developed and managed a comprehensive dashboard to track all costs for projects exceeding $100M, enabling optimal resource allocation and strategic decision-making

Los Angeles Metropolitan Area

Bengaluru, India

Member of nine-month training program (The Program for Global Associates) at Mu Sigma's Bangalore, India office.- Classroom training in statistical analysis, business context and data engineering- Extensive classroom training in Python, R, SQL, Hadoop, Spark, Excel, Tableau, and PowerBI- In depth training in Mu Sigma's Art of Problem Solving framework - Participated in case studies and mock projects, creating impactful deliverables for various teams throughout the organization- Created visualization tool for Fortune 500 CPG company to implement for Supply Chain management team to witness stock and inventory throughout their Supply Chain- Worked hands-on with survival analysis for treatment patterns and health economics with Fortune 500 Pharmaceutical company- Invaluable first-hand experience working on delivery floor in Mu Sigma's offshore ecosystem alongside 3,500 other analysts and decision scientists- Development of discipline and communication skills necessary to manage and lead a global delivery team- Worked with a Fortune 500 Energy corporation providing predictive maintenance for the renewable energy assets along with identifying latent demand and presenting these projects to stakeholdersAdditional Initiatives:Created a language learning club for the associates to learn relevant languages for business requirements and social needs. Joined employee engagement to help organize and facilitate events throughout the organization.Synthesis: My time in the Program for Global Associates was the most unique and rewarding experience of my professional career. I was given the opportunity to work alongside some of the most driven and talented individuals on a variety of projects across different industries. Beyond professional development, this program has also afforded me the chance to make great friends from all around the world.

Eugene, Oregon Area

- Provided excellent service for events of up to 200+ people to host weddings, birthdays, etc.- Prepared food and drinks- Achieved a specific dedication to thorough task completion, time management, and a customer-oriented attitude for constant delivery of customer satisfaction

Woodland Hills, Ca

- Promoted from Food Runner and Barback to Waiter- Developed and executed professional service and excellent leadership while on duty- Offered complete service for all customers and provided a good relationship for future bookings- Maintained proper teamwork during rush hours and improved upselling techniques- Served customers with the most professional and attentive manner with the aim of continuously ensuring guest satisfaction.

Masters Of Business Administration, Business Administration And Management, General

Bachelor'S Degree, Economics

Cumulative GPA: 3.2