John Haigh Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Hendersonville, North Carolina

Oversaw retail operations of a multi-unit convenience store chain in Western North Carolina with $200M in revenue and 150M gallons of refined fuel sales; reporting directly to the CEO/President. Responsibilities include developing and monitoring store budgets through P&L oversite; creating a marketing plan for stores that includes store sets, digital media campaigns, negotiating vendor contracts. Implementation of marketing strategy and programs to improve customer experience including a new website and mobile app for brand loyalty. Implemented a new hiring and training program to improve employee onboarding and increase retention. • Consistent double-digit sales improvement – 2019: 16%, 2020: 18%, 2021: 23%• Reduction of employee turnover by 60%• EBITDA improvement of 16.5%• Implemented online ordering with delivery to yield 16% increases in store sales

Coastal Carolina

Oversaw convenience store operations of 157 locations throughout the Coastal Carolina Region. Managed a reimaging project of Kangaroo Express acquisition. Supported 46 new store openings, 78 remodels, and raise and rebuilds. Responsibilities included budgeting and strategic planning, project planning and execution, P&L driven performance which yielded average sales increase per unit annually of 7.7%, leadership and development of District Managers. Created and developed organization wide shift standards, training programs, and standard operation procedures. Improved EBITDA 132% in 2013-14.• 2017 Lowest Total Combined Loss Winner• 2017 Entrepreneurship Winner • 2012 “Above and Beyond” award: Salute Our Troops project benefiting the USO and Wounded Warrior Project— raised $3.4 million

Myrtle Beach, South Carolina Area

Oversaw operations of 56 locations in the coastal South Carolina market which included 16 Subway and 6 Quizno’s restaurants. The average unit volume of $3m inside sales and 7m gallons annually. Managed project to implement back-office operations software for 262 locations. Created and implemented professional development and leadership program which resulted in record low management turnover of 17% and employee turnover of 88%.• Highest EBITDA contributor in the Southeast Region• Reduction of shrink by 2%—maintaining .8% for 3+ years

Greater Nashville Area

Oversaw operations of 30+ convenience stores, truck stops, and quick service restaurants throughout Tennessee. Was responsible for evangelizing company vision and executing brand image to ensure profitability throughout six markets. Managed the opening of 27 new Grill Marxx restaurants. Created and executed processes to manage and monitor the success of the new food program. Trained and mentored new district managers.• Top producing location in the company• 14% district sales growth • Shrink improvement of 1.2%• QSR sales growth of 22% through independent marketing

Master Of Business Administration - Mba, Human Resources Management And Services

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General