John Haines Email & Phone Number

Lynnwood / Edmonds, Wa

- Residential real estate expert- Work with buyers, sellers and investors- Diamond Society recipient - Corporate relocation specialist- Coldwell Banker national referral network agent - Manage successful real estate team that grosses over $20 million in sales per year- Manage and develop marketing and sales strategies- Successfully created custom branding and marketing material- Manage all accounting and human resources for real estate team

Tacoma, Wa

- Greets guests, makes suggestions and answers questions regarding food, beverages and service. - Processes guests’ orders, using the computer terminal according to Lobster Shop sequence of service and food timing systems to ensure all items are prepared and served on a timely basis. - Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality/presentation standards of Lobster Shop sequence of service. - Personally serves all entrée items to the guests.- Observe restaurant dinners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.- Maintains tables and station according to Lobster Shop standards throughout the dining experience.- Ensures customer service and satisfaction; "Do Whatever It Takes" attitude.- Utilizes leadership skills and motivates employees to ensure cost control and labor management.- Ensures paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll records.

Overland Park, Ks

- Maintains and updates the Catastrophe Management Plan. - Preliminary selects, vets and recommends Catastrophe related staff, temporary staff, vendors, services, and other resources as needed. - Manage the Catastrophe work flow and explore methods of utilizing technology to increase - efficiency and improve customer service.- Completes an annual review on Catastrophe vendor performance to increase productivity and meet customer service levels. - Responsible to provide overall management of a catastrophic event. - Manages staff, management and vendor development coordinating needs with Training or conducts training as needed related to the Company’s Catastrophe response plan or as directed. - Directly manages claim files with a specified level of exposure or as directed. - Insures that staff and vendors adhere to our Quality Control and Quality Assurance goals. - Responsible for performance of staff, temporary staff, vendors, service providers and other resources and ensures that company objectives are met. - Studies and standardizes guidelines to improve efficiency of staff, temporary staff, vendors, service providers and other resources. - Assigns duties and examines work for quality and conformance to guidelines. - Communicates effectively with their staff, temporary staff, vendors, service providers, other resources and others. - Works with staff to develop career path and goals. - Operates in accordance with applicable State Statutes as well as all other relevant laws, rules, etc.

Federal Way, Wa

- Recruitment of talent; work with management implementing a strategic staffing strategy. - Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. - Work with management to develop and implement effective training, performance development & succession planning. Effective retention planning; proactively manage and respond to turnover. - Effectively utilize reward system to distinguish top performers and significant achievements. - Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. - Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Conduct quality file reviews per office/ best practices guidelines. Conduct ride-along inspections/ reinspections with claim professionals to provide coaching and feedback. Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.- Implement strategies and initiatives to improve file quality, customer service and manage costs.- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business. Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.

Federal Way, Wa

- Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).- Adjusts all types of claims.- Inspects damaged property and vehicles, and determines claims related damage.- Estimates the cost of repair or replacement of damaged or stolen property and vehicles. -- Determines and reports on subrogation potential.- Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items.- Reports theft, fraud, and arson losses as required to state and industry agencies.- Performs most duties on an individual basis, and work has a direct bearing on Management results.- Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.- Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons’ incident to the investigation and processing of claims.

Bachelor'S Degree, Psychology

General Studies

Associate'S Degree