Act as a trusted advisor and technical expert for a diverse range of clients, providing comprehensive support and guidance on the utilization of MAGMASOFT.Collaborate closely with customers to understand their unique casting challenges and manufacturing requirements, offering innovative solutions and recommending process improvements.Lead and oversee complex engineering consulting projects, leveraging advanced knowledge and experience to drive successful outcomes and deliver high-quality results.Mentor and support junior engineers, sharing industry insights, best practices, and technical expertise to foster their professional growth and development.Conduct in-depth assessments of customer workflows and processes, identifying opportunities to enhance efficiency, reduce costs, and optimize casting quality through the utilization of MAGMASOFT.Develop and deliver specialized training programs for both internal teams and customers, ensuring comprehensive understanding and effective implementation of MAGMASOFT functionalities.Actively contribute to the enhancement of MAGMASOFT's capabilities by providing valuable feedback and insights to the product development team.Maintain strong relationships with key stakeholders, including executives, engineering teams, and decision-makers, ensuring alignment of goals and maximizing customer satisfaction.

Identified and pursued leads for potential new customers, with a specific focus on non-ferrous foundries and casting buyers.Utilized diverse prospecting methods to generate and nurture leads, including targeted outreach, networking, and referrals.Planned and executed technical seminars and roadshows to showcase the capabilities and benefits of MAGMASOFT to potential customers.Assessed the unique needs of each foundry and casting buyer, providing tailored recommendations for computer hardware and optimal license configurations.Developed and executed implementation plans to ensure the seamless integration of MAGMASOFT into the engineering workflow of customer facilities.Collaborated closely with new customers to understand their specific requirements and provided ongoing support throughout the integration process.Fostered strong relationships with customers, providing exceptional customer service and addressing any concerns or issues promptly and effectively.Monitored industry trends and market developments to stay ahead of the competition and identify new business opportunities.Achieved measurable results in acquiring new customers, driving revenue growth, and expanding the adoption of MAGMASOFT within the foundry and casting industry.

Acted as the dedicated account manager for 15 existing accounts, fostering solid relationships with users and management at customer facilities through regular visits and proactive support outreach.Conducted thorough assessments of customers' utilization and proficiency with MAGMASOFT to identify areas for improvement.Collaborated closely with customers to recommend customized training programs and software enhancements, enabling them to leverage advanced functionalities and optimize their engineering workflows.Prioritized customer satisfaction by providing dedicated technical guidance and support throughout the customer journey.Played a pivotal role in strengthening the bond between customers and the MAGMASOFT software, facilitating successful adoption and integration as an invaluable engineering tool.

Developed a deep understanding of MAGMASOFT to provide in-depth explanations and guidance during training sessions and support interactions.Monitored and managed the customer support inbox and dedicated support phone line, ensuring prompt and efficient responses to customer inquiries regarding MAGMASOFT installation, functionality, and application.Provided comprehensive support to customers through various channels, including email, web sessions, and on-site visits, requiring travel to customer facilities as necessary.Demonstrated expertise in MAGMASOFT to address customer inquiries effectively and provide timely resolutions to technical issues.Prepared and conducted training courses for both beginner and advanced MAGMASOFT users in a classroom environment.Exhibited adaptability, patience, and strong communication skills while teaching and supporting users with varying levels of MAGMASOFT proficiency.

Assisted with engineering consulting projects for foundries and casting buyers, focusing on reducing scrap rates and improving casting quality.Collaborated with customers to understand project goals and challenges related to their manufacturing processes.Developed new tooling designs and optimized processes to ensure defect-free castings in the initial sampling run.Utilized CAD software to generate and modify complete casting gating/riser systems.Conducted flow and solidification simulations using MAGMASOFT to analyze casting performance.Evaluated simulation results to identify areas for improvement and optimize casting designs.Prepared detailed engineering reports, including simulation settings, outputs, and recommended design modifications.Presented reports to customers through web meetings and in-person sessions at their facilities.

- Assisted with internal testing and verification of new thermal analysis software- Created organizational system and documentation for grinding room gauges/jigs- Documented all existing matchplate patterns - Hands-on experience in Melting, Molding, Core making, and Pattern Maintenance

-Created new standard procedure for preventative maintenance of heat treatment ovens-Developed casting processes for new molds -Improved the success rate of casting process outputs using statistical analysis-Preformed quality assurance tests including: Liquid Penetrate Testing, X-Ray analysis, and mechanical testing