John Hambright Email & Phone Number

Kalamazoo

- Provides leadership and guidance; and assists in making hiring, disciplinary and termination recommendations;- Directs the activities of the department or division which includes: prioritizing and monitoring projects; deciding methods and procedures used for projects; ensuring policies and practices are complied with; and, participating in inter-departmental and community based best practices;- Ensures sound public relations and responsive customer service by analyzing adequacy of customer service procedures, resolving problems, and determining communication methods;- Assists in developing and managing departmental annual budgets by: identifying goals and objectives; making budget transfers; recommending adequate funding levels; and monitoring revenues and expenditures;- Develops and manages departmental and City-wide annual budgets by: identifying goals and objectives; making budget transfers; recommending adequate funding levels; and monitoring revenues and expenditures;

Kalamazoo, Michigan, United States

- Assists in establishing and improving the City-wide policy and processes - Reviews and audits the process and its techniques and methods to ensure they are continuously improved - Promote collaborative tools such as activity rooms (MS Teams) to facilitate sharing of ideas and work among internal teams - Strengthens connection to aid information exchange within the systems

Kalamazoo, Michigan Area

Kalamazoo, Michigan Area

• Lead team to attain operational excellence and superior customer services as well as maintain effective and proactive customer relationships• Manage work product and ensure that the team meets critical client expectations and delivers results in a timely manner as agreed in service level agreements, contracts, estimates, etc.• Develop plans for improving production, quality and efficiency by reviewing work flows,procedures, systems, performance, department goals and objectives and individualgoals and objectives for team members working in Production• Actively working with Customer Experience, provide realistic or suggested clienttimelines, review potential project estimates and timelines, regularly communicate withthose who are customer facing• Lead cross functional teams on department specific and companywide special projectsand initiatives that focus on efficient systems, processes and communications as well asthorough and timely reporting in order to make the company sustainable and scalable.• Select, develop, motivate and maintain a properly staffed department so that all work is processed in accordance with service level agreements.• Continually embrace, represent and promote the company core values and corporate culture in all daily activities and performance appraisals that build upon the mission and values of the company.

- Interfacing with customers, managing personnel, maintaining service levels and quality control as it relates to Inventory & Information Management and Mobile Records Collections including but not limited to the following: - Lead team to attain operational excellence and superior customer service as well as maintain effective and proactive customer relationships- Support Management in conducting performance appraisals and coach employees for performance and development- Develop recommendations for policies regarding the distribution and storage of records, including the incorporation of new information technologies into the organization- Aptitude to gain competency in GxP archiving procedures (Good Laboratory Practices; Good Clinical Practices; Good Manufacturing Practices; OSHA; etc.) as required by the customer

Kalamazoo, Michigan Area

• Triage and intake evaluation of structured and unstructured data, by using client accepted worksheets, and channels to ensure the migration of data to the appropriate archived datasets that reside in one of the approved databases or repositories to support general business activities, internal/external audits, litigation support and regulatory inspections.• Collect, track, analyze and make recommendations for continuous process improvement.

Clean, maintain and repair residential and commercial properties

Promoted “Green” movement by selling home improvement products

Researched leads, projected job costs, provided scheduling, and inspected for quality and insured the customer’s needs were meet.

Accurately executed daily package loading of multiple trucks

Bachelor'S, Economics

General, General Studies