John Hamilton Email & Phone Number

I was recruited to accommodate sizeable business growth at a time when Patsnap was expanding on its existing product portfolio as it moved to $100M ARR status. KEY CONTRIBUTIONS WHERE I:▶ collectively boosted our client revenue retention from 75% to as much as 89% by building existing relationships and growing their existing footprints.▶ accelerated client spend as much as 5-fold by nurturing relationships, and establishing a culture of dependability and reliability among clients.▶ exceeded ambitious quotas for 5 consecutive quarters by identifying risk among clients during the early business-building stages.▶ position new-hires to represent Patsnap with the ultimate in professionalism, poise, and integrity through an onboarding process made up of cross-departmental team members.

Toronto, Canada Area

I initially joined the organization when it was known as MSR; in 2019, Descartes acquired MSR so they could expand their global trade compliance tools offerings. KEY CONTRIBUTIONS WHERE I:▶ surpassed my assigned quota in 3 out of 4 quarters due to my behind-the-scenes work in building - and nurturing - a solid pipeline. ▶ pruned our legal costs approximately 33%, having teamed up with select legal and management personnel to structure a contract negotiations template.▶ helped a global translation firm cut a 6-figure compliance penalty in half (and set them up to avoid future violations) by utilizing an API call to integrate and automate screening within their 20+ databases which track parties that require screening. As a bonus, this action ensured that said firm would be automatically notified if one of their contractors was added to one of the 100+ lists within the system.

Toronto, Canada Area

A fellow Senior Account Executive colleague recommended me for this newly-created role to penetrate under-cultivated Western Canadian market. KEY CONTRIBUTION WHERE I:▶ attracted nearly $1M in extra revenues in less than 1 year by creating a pipeline from scratch.

Toronto, Canada Area

Originally hired as an Account Manager, promoted twice in under 5 years, and landed my final blended role to parlay my deep university recreation experience in (1) signing on new universities and (2) migrating existing universities to SaaS. KEY CONTRIBUTIONS WHERE I:▶ propelled University of Guelph's yearly revenue activity 500% (i.e., from $40K to $200K+) post-migration by expanding its use across multiple departments and providing extra functionality.▶ doubled yearly revenues from $100K to $200K at the University of Minnesota by showing them that they could employ our systems to share costs and knowledge with their Summer camps.▶ secured 20% more new business than the average by parlaying my solid network of contacts.▶ grew and upheld between $0.75M and $2.50M in combined revenue quota (SaaS) and new bookings. ▶ inked deals with as many 80% of my school board client base to opt into a new module that accompanied an existing tool - an action that resolved a staffing communication problem.▶ was instrumental in lowering client costs as much as 50% by suggesting a reporting function that ultimately captured essential funding for 10 (out of 12) Ontario school boards.▶ attained "President's Club" status 6 out of 9 years, having exceeded my quota 8 out of 9 years.▶ was bestowed "Account Manager of the Year" (2010) and "Account Manager of the Quarter" awards (the latter on 3 separate occasions), for realizing the highest quota out of a team of 200 Account Managers.

Vancouver, Canada Area

Started at the internal IT help desk, moved into a senior support tier roll on this team and for the finial 7 months I support live auction audio for the online bidding site. Great company and great people

Environmental Biology

Network And Internet Support Specialist, Network And Internet Support