John Hammell Email & Phone Number

Judicial College Of Maryland

Annapolis, Md

Provide support for Judiciary application systems in coordination with court personnel, management, computer technicians, analysts and programmers. Assess training requirements, develop technical documentation, course materials, database setup, and establish learning objectives. Work as an analyst on various projects involving applications and training development, maintenance, testing, debugging, and database setup of systems, including investigation, evaluation of systems problems, and subsequent solution proposals. Solve complex technical problems via critical thinking and exceptional customer service.Skills/Abilities: Excellent communication, presentation skills, interpersonal skills that include the patience, tact and ability to work effectively with both technical and non-technical staff at all levels of the organization's hierarchy. Ability to develop, modify and deliver customer training programs to individuals and groups of systems users in classroom and onsite at customer facilities. Ability to identify and assist in troubleshooting, analyzing, and solving user-defined problems. Familiar with and able to operate all systems hardware used throughout the court system in order to provide onsite modifications to hardware and software. Ability to configure hubs, routers, and switches as needed for mobile training labs. The ability to work with systems administrators and network engineers to configure equipment for secure network communications as necessary to establish wired and wireless training lab environments. Proficient in the assessment of training requirements and in the development of corresponding training programs and course materials for computer related modules. Ability to create training videos using various programs that utilize motion screen capture technology . Ability to apply court business practices to create scenarios needed for training design. Familiar with court procedures, business processes, court documents, and court terminology.

Mid-Atlantic

National Account ExecutiveNational Account Executive for a territory covering primarily one region (Mid-Atlantic) for technology training services. Was responsible for each stage of the sales process; hunter, farmer, closer & assigning an account manager. Key Achievements:- Generated over $1 million dollars in annual Training Services Revenue - Sales Performance ranked in the Top Ten in US Sales- Closed many large deals with clients such as StorageUSA, National Institutes of Health, National Achives and Records Administration, and Federal Bureau of Investigation.

Glen Burnie, Md

Reported Directly to the Store General ManagerKey Responsibilities:- All operational aspects for customer service issues, staging/shipping and billing for Corporate NET30 Account Holders. - Operational supervision of all sales associates to ensure company policy and processes are being followed.- Day to day control of multimillion dollar inventory being moved through all stages of the customer ordering process. - Acted as primary contact for communicating changes to company policy and process, ensuring customer service and resolving conflicts at all levels. - Hire/Evaluate/Train/Terminate Employees

Glen Burnie, Md

Reported to the Retail ManagerKey Responsibilities:- Open/Close Store with Cash Office Manager daily- Develop a sales strategy to achieve organizational sales goals and revenues- Ensure sales team have the necessary resources to perform properly- Monitor the achievement of sales objectives by the sales team- Partner with other business functions to ensure achievement of integrated sales objectives- Plan and conduct sales team training- Track and interpret computer hardware and peripherals sales figures- Forecast annual, quarterly and monthly sales revenue- Generate timely sales reports- Develop pricing schedules and rates- Maintain current display products in partnership with inventory control- Conduct market research and competitor and customer analysis- Analyze data to identify sales opportunities- Develop promotional ideas and material- Co-ordinate sales action plans for individual salespeople- Set individual sales targets with sales team- Delegate areas of responsibility to sales personnel to maintain best retail appearance- Oversee the activities and performance of the sales team- Evaluate performance of sales staff- Provide feedback, support and coaching to the sales team- Hire/Evaluate/Train/Terminate Employees

Glen Burnie, Md

Reported Directly to the Store General ManagerKey Responsibilities:- Ensure compliance to all policies and procedures and manage inventory for store.- Evaluate all inventory status and implement actions as required by store policy on regular basis.- Monitor all inventory issues and ensure effective resolution for all.- Monitor quality of work in retail departments and maintain all product locations effectively.- Evaluate all freight and ensure accuracy in count and prepare discrepancy reports in case any damage to same.- Prepare audit schedule for all targets on an everyday basis.- Perform random audit on various shipping invoices according to company policies and procedures.- Prepare and reconcile all daily cycle count processes and prepare reports within timeframe.- Maintain and update IMS/JDA inventory on regular basis and ensure accuracy of same at all times.- Coordinate with sales departments and provide inventory support at all times.

Architecture

Diploma