Customer System Administrator
Armonk, New York, Ny, Us
SoftLayer was acquired by IBM.• Provide High Level Support for Worldwide SoftLayer & IBM Cloud systems and services.• Support all major Linux distros including, RedHat, CentOS, Ubuntu, Gentoo, Arch, and Debian.• Assist customers to develop their environment based on their needs, use cases, redundancy, and reliability requirements.• Develop process documentation, technical reference documentation, and assist with the development of employee training.• Support large data stores & storage arrays, virtual systems, servers, databases, and networks spanning both Linux and Windows based systems. • Support various virtualization technologies such as Xen, VMware, and KVM.• Support API implementations to interface with the SoftLayer/IBM infrastructure for customer deployments, queries, and automation.• Support centralized licensing for multiple software and management licenses.• Assist with debugging of code in HTML, PHP, Ruby, Java, C++, Perl, Python, ASP.NET and HTML5 as needed based on situation and service being supported.• Code BASH, VB, and Perl scripts to automate System Tasks and some informational API calls.• Installation, troubleshooting, and deployment of software including, MSSQL, MySQL, Apache, IIS, NGINX, PHP, Tomcat, Nimsoft, and McAfee Antivirus solutions.• Debug and deploy Nimsoft monitoring systems.• Manage backup systems to storage arrays via Evault and R1soft solutions.• Debug and optimize web server deployments.• Rebuild and debug all level RAID arrays and controllers on servers and systems.• Troubleshoot storage issues with basic storage, JBOD, RAID, LVM, SAS, and NAS.• Support and Debug Brocade Vyatta deployments and Forigate Firewall Contexts.• Debug and support issues with networking adapters and connections.• Support, and Debug CDN offerings both stand alone and integrated with Openstack Swift ObjectStorage instances• Support and debug Citrix Netscaler VPX and MPX instances, and other load-balancing solutions.