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@servicenow.com
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John Harms is listed as Customer Success Executive at ServiceNow at ServiceNow, a with 13421 employees, based in Eden Prairie, Minnesota, United States. AeroLeads shows a work email signal at servicenow.com, phone signal with area code 951, 312, and a matched LinkedIn profile for John Harms.
John Harms previously worked as Customer Success Director at Servicenow and Customer Success Senior Manager at Servicenow. John Harms holds Advanced Operations Strategy from Harvard University.
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Customer Success manager at ServiceNow leading large, complex clients through their digital transformation including strategic alignment, value realization, project adoption, ecosystem and partner management and complex governance. Experienced and results oriented Management Consultant with proven record of generating and building relationships, managing projects from concept to completion, and designing and executing on digital, business, and operational strategies. Skilled in coaching individuals for success, building and enhancing cross-functional teams, demonstrating exceptional communication skills, and making critical decisions.Possesses a diverse experience of working with established global brands as well as mid-cap companies. Managing Director, Management Consulting, Business Transformation, Digital Transformation, Business Development, Strategy, Project Management, Supply ChainCore Competencies:• Business transformation• Business development• Digital transformation (technology, process, and people)• Business and operational strategy and planning• Supply chain ((including plan, buy, make, move, sell processes)• Large scale project design and management• Performance and profit improvement• Mergers & acquisitions (pre and post)• Revenue growth• Cost reduction• Go-to market strategy• Market analysis and positioning• Competitive analysis• Analytics and modeling• Process and IT strategy/excellence• Building enduring client relationships• Strategic partnerships• Negotiations• Team leadership• Communication skillsPersonal email address is jdharms@ymail.com.
Listed skills include Business Transformation, Program Management, Strategy, Consumer Products, and 27 others.
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A career timeline built from the work history available for this profile.
Greater Minneapolis-St. Paul Area
Responsible for developing and managing a portfolio of Professional Services accounts to drive Customer Outcomes at these accounts leading to client’s product adoption, renewals, CSAT, and expansion.
Greater Minneapolis-St. Paul Area
Customer Success Sr. Manager – Professional Services. Responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Managers, Success Architects, and Platform Architects across Professional Service Clients. Develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. Key objective is to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.• Lead/contribute to business planning for the CS Professional Services sector aligned with the company’s overall strategic direction• Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, quality assurance, and profitability for the portfolio of accounts• Manage and grow a team of Success Team Leaders, responsible for inspiring, growing, guiding, and mentoring my team• Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners• Support customer success pre-sales activities in collaboration with our commercial teams• Drive a high rate of CS renewals and upsells within the portfolio of accounts• Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customersPrevious Position: Sr. Success ArchitectThe Customer Outcomes team works with customers to help them achieve their business outcomes by providing customer success services and expert services. The purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
Greater Minneapolis-St. Paul Area
Post Merger Integration Lead - lead a cross-functional team of 60-plus resources.For a large consumer goods company, lead the post-merger integration of several operations/plants. Primary integration scope includes supply chain (Forecast to Schedule, Produce to Stock), Order to Cash, Procurement to Pay, Record to Report, Quality, IT Integration and heavy emphasis on Change Management.
Greater Minneapolis-St. Paul Area
As a Managing Director in the United States, John was responsible for client engagements in North America and he led Proudfoot’s Digital Ready solution. He is a seasoned executive developing business, digital, operational, and people strategies, designing and implementing transformational solutions, and facilitating diverse groups to drive measurable results.
Recruited from IBM to Huron, which is a high growth consulting company, specifically to develop and grow the Strategy & Performance Improvement practice. Huron’s goal was to diversify from a restructuring focus to a company that provides more comprehensive offerings.A transformation and supply chain leader, he has profound experience in developing and executing strategic growth and transforming businesses in various industries including manufacturing (e.g. automotive, industrial products, etc.), electronics, technology, distribution, and retail.Throughout his career, John has led multiple engagements, created high performing teams, and achieved high client satisfaction to both Fortune 500 & Middle Market Clients.
John Harms was a Partner, within the Strategy and Transformation practice (IBM Global Business Services).John advised C-level executives on alternate business strategies, business models, improving efficiencies, and operational strategies to improve performance while providing additional flexibility. Having been a Strategy and Change partner for several years, John brings a strategic perspective to his clients to become a trusted business advisor and an enabling force to shape and implement value added solutions to the unique needs of each client.John has deep expertise in business transformation. He has delivered a broad range of services to clients with emphasis in the following solution areas: corporate and operations strategy, performance improvement, supply chain, process transformation, and IT strategy. John was a leader and team member of several IBM global communities including the Innovation, Operational Strategy, Supply Chain Analytics, and Target Operating Model Communities. John has been the keynote speaker at several conferences, most including topics regarding Succeeding in the New Environment. John has also published several white papers including the Global Integrated Enterprise.
Part of the Operations Strategy practice specializing in Supply Chain.
Other employees you can reach at servicenow.com. View company contacts for 13421 employees →
Saumya Shikhar
Colleague at ServicenowHyderabad, Telangana, India
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Antesh Bharadwaj
Colleague at ServicenowHyderabad, Telangana, India
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Isabel Park
Colleague at ServicenowWashington Dc-Baltimore Area, United States
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Mitch Li
Colleague at ServicenowSydney, New South Wales, Australia
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Katie Kleis
Colleague at ServicenowNapa, California, United States
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Dravvy Ramlochun
Colleague at ServicenowNetherlands
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Shivam Tandon
Colleague at ServicenowHyderabad, Telangana, India
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Jyothiraditya Dandamudi
Colleague at ServicenowHyderabad, Telangana, India
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Rogelio A. Ortiz Jr.
Colleague at ServicenowPalm Coast, Florida, United States
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Lucas Vieites
Colleague at ServicenowThe Randstad, Netherlands
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Quick answers generated from the profile data available on this page.
John Harms works for ServiceNow.
John Harms is listed as Customer Success Executive at ServiceNow at ServiceNow.
AeroLeads has found 1 work email signal at @servicenow.com for John Harms at ServiceNow.
AeroLeads has found 2 phone signal(s) with area code 951, 312 for John Harms at ServiceNow.
John Harms is based in Eden Prairie, Minnesota, United States while working with ServiceNow.
John Harms has worked for Servicenow, Project Consulting Group (Pcg), Proudfoot, Huron Consulting Group, and Ibm Strategy & Change.
John Harms's colleagues at ServiceNow include Saumya Shikhar, Antesh Bharadwaj, Isabel Park, Mitch Li, and Katie Kleis.
You can use AeroLeads to view verified contact signals for John Harms at ServiceNow, including work email, phone, and LinkedIn data when available.
John Harms holds Advanced Operations Strategy from Harvard University.
John Harms is listed with skills including Business Transformation, Program Management, Strategy, Consumer Products, Retail, Management Consulting, Product Development, and Business Strategy.
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