•Accountable for driving franchise sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to an assigned group of franchisees. •Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee. •Performs business evaluations. •Tracks and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections. •Provides training and advises franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc. Identifies business needs and opportunities to improve performance and growth by leveraging company operating systems or resources. •Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training. •Ensures full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. •Provides action plans with timing to resolve any system noncompliance. •Performs field audits for quality assurance. •May assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region. •May act as lead for conventions and other events, to include representing the brand, owning content, programming, and scheduling, and other logistics. •May represent the business unit in franchise councils and take ownership of various responsibilities within the council. •May serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc.

Streamlined company claims/approval initiatives and processes while providing first person contact and reviews of cause, damage, and loss. Improve efficacy and timeliness of proactive business protocols through proper documentations and payments throughout the territory. Cultivated positive customer alliance, managed schedules, and juggled multiple locations, while initiating collaboration with technicians to ensure a strong foundation and solid customer service. Developed and implemented efficient, high quality outcomes, and operational management with a keen focus on raising standards of and maximizing quality service.

Guided with genuine, dedicated, driven zeal and optimistic yet systematic objectives. Led with a passion to continually streamline and improve work processes by fostering personal growth and success within each person/level. Coordinate various multi-functional support and operations while concurrently tracking sales, inventory, warehouse management, compliance, issues, financials, training, brand awareness, outreach, and problem resolutions. Post/analyze expense reports, documentation, schedules, and payroll. Results focused; able to achieve maximum impact and profitability.

Synthesized positive, energetic, top-notch, and individualized customer service and proactive staff leadership/development, while managing cohesive product training, inventory, bulk orders, large ticket purchases, and in-store fast-paced sales. Orchestrated management in several aspects of operations, customer interactions and sales processes.

Developed skill set to aggressively grow personally and professionally within the company. Orchestrated multidimensional management in aspects of sales, inventory, training, client satisfaction, and keen paint knowledge and skills, bringing business and sales strategies together. Generated new procedures, training while fostering loyalty, cross-functionality, and optimized business sales and growth.