Service Delivery Director, Professional Services Operations Director· Transformation of cyber security startup’s Professional Services organization through business process optimization· Creation of ‘as a Service’ model of partner services resulting in $780k in annual savings in first 60 days with Swimlane.· Supported first successful audit of Professional Services organization, to include reconciliation of procured services through revenue recognition.· Technical redesign of system of record to support ‘clean’ monthly reporting and seamless revenue recognition going forward· Audit of Swimlane’s dedicated cloud architecture and operating model, providing Swimlane senior leadership documented, consumable illustrations of complex delivery construct within the context of a shared responsibility model consisting of multiple delivery partners.· Partner with Department of Homeland Security to ensure technical staff deliver Swimlane’s Security Orchestration Automation and Response (SOAR) platform and services.· Lead Swimlane’s Federal professional services engineering team and customer success manager in driving further adoption of services and increased customer upsell and retention.

• Proven leader of GDIT’s Platform Services organization which delivers infrastructure solutions in a hybrid cloud delivery model.• Development and execution of strategic technology and capability roadmaps for Platform Services organization• Business case development and delivery of investment requests for strategic initiatives (e.g. cloud migration)• Management of $14M budget for delivering managed services. Lead organization in monthly forecasting of labor and non-labor cost elements for to ensure consistent alignment with annual budget.• Developing, and delivering Estimates at Completion (EAC) for key program/customer initiatives and tracking to communicated EACs. Basis of Estimate development to support labor & non-labor project costs• Stakeholder relationship management across portfolio of 50 GDIT program managers. Balancing human capital resources across multiple programs in a leveraged delivery model.• Facilitation of strong cross-organizational collaboration between TSS organizations to include Applications, Customer Engagement Centers, Cyber, Strategy, and Finance.• Workforce management of 150 platform services dedicated and leveraged resources across 50 programs• Driving career progression of those in leadership roles and individual contributors through strategic • partnerships with GDIT HR, cloud service providers (AWS/Azure). Development of career roadmaps to support internal mobility within GDIT that identify years of service, education, and certification requirements for mobility• Development and delivery of monthly Service Center Reviews for executive stakeholders highlighting organizational accomplishments and upcoming milestones• Designed and executed infrastructure consolidation project resulting in $1.5M in annual savings to GDIT.

• Development of strategic technology road maps to deliver transformative capabilities to the GDIT enterprise.• Establishment of Strategic Architecture practice within the Office of the CIO• Support executive leadership team decision making through business case development and recommendations• Program Manager responsible for delivery of $4M in corporate savings through consolidation of enterprise IT systems. Establishment of Scaled Agile (SAFe) delivery model across five projects consisting of Data Center Consolidation, Microsoft O365 (SharePoint, OneDrive, Exchange), Amazon Web Services Data Center Deployment, Microsoft Azure Data Center Deployment and Enterprise Domain Migration

• Organizational & strategic leadership for CSRA’s architecture practice• Leadership, direction, and support of enterprise architecture & technical solution architecture teams• Strategic initiative planning to support internal IT systems as well as leveraged service offerings (“Customer Zero” model)• Identification and prioritization of IT projects across the enterprise• Drive adoption of “Cloud First” architecture principle to include increased utilization of existing third party cloud IaaS & SaaS offerings

• Founding member of Enterprise Service Architecture team responsible for establishment of architecture practice modeled after The Open Group Architecture Framework• Creation of enterprise Architecture Repository to include Architecture Capability, Metamodel, Solution Repository, Standards Information Base, Reference Library & Template Library• Creation of Architecture Principles for CSRA organization• Evaluation, selection & implementation of enterprise architecture modeling tool BiZZdesign. Facilitation of training for enterprise architecture team to include Archimate 3.0 modeling language• Enterprise IT service capability mapping within EA tool to support data calls from C-level executives• Business case development to set strategic direction of the organization• Cost modeling support for the development of leveraged, managed service offerings• Enterprise application portfolio rationalization for platforms, core services, information management, business applications & user experience

• Lead architect responsible for development & implementation of CSRA’s hybrid cloud platform. Solution spans multiple on premises data centers and AWS GovCloud.• Designed and facilitated stand up of virtual private clouds within AWS to support cloud delivery model for development, test, production & leveraged services. Extended corporate network to AWS GovCloud region via DirectConnect & established VPN connectivity over DirectConnect• Designed & implemented solution for integrating AWS CloudWatch & CloudTrail log files with existing ArcSight SIEM• AWS resources deployed from NIST compliant AWS CloudFormation templates (VPCs, Logging, IAM, Security Groups)• Developed & executed cloud cost savings plan to reduce annual cloud spend by over $1M. Efficiencies gained by right sizing EC2s, purchase of RIs, & removal of unused resources. Additional savings gained through Splunk solution right sizing• Business case development to support strategic direction of the organization

• Led team of solution architects to develop CSC's Public Sector Service Catalog to include managed service offerings such as SOC, NOC, Service Desk, Cloud Security & Administration. Creation of reusable artifacts for B&P activities (SOWs, BOEs, BOMs, Service Standup)• Support of integration projects post Computer Science Government Services & SRA International merger

• Management of a technical services delivery team supporting all VMware software products to GSS U.S. Federal customers in a 24x7 delivery model• Develop and maintain relationships with field support teams to align GSS support offerings with customer expectations and requirements• Foster employee development through training programs that support organizational needs• Perform candidate development through technical and managerial interviews• Manage customer escalations to closure for GSS Federal customers• Ownership of projects to improve efficiencies of Technical Support Engineers (TSEs) and Escalation Engineers (EEs)• Creation of briefing material for executive leadership review (quarterly business review & performance metrics review)• Creation of Premier Services - Business Critical Support Operations Team

Served as Operations Manager for the IBM Federal Infrastructure Managed Services program. This program provides managed services for Federal clients to include IaaS, SaaS as well as cloud compute offerings. I managed a diverse technical team that support system engineering/support, storage engineering/support, virtual infrastructures and raised floor management. Delivered technical services to over 20 U.S. Federal clients.• Department manager for service delivery staff consisting of 20 technical team members• Delivery of managed services to clients to include; raised floor hosting, cloud services, system administration and storage administration• Developed and executed plan to consolidate raised floor equipment footprint to reduce operating expenses by over $1M annually• Serving on change advisory board and architectural review board• Provides technical project management for delivery of new infrastructure services• Provides business office support through labor planning/forecasting for team, managing annual labor budget of $2M• Contributing technical team member to IBM’s SmartCloud for Government• Deployed, managed and supported 2,000 production servers including Windows, Linux, and AIX at three FISMA moderate data centers• Developed/Documented/Tested backup, restore and disaster recovery procedures for organization• Designed and implemented Symantec Endpoint Protection Manager, MS WSUS, Tivoli Provisioning Manager, in a multi-tenancy environment• Developed architectural artifacts adhering to strict ITLM documentation requirements• Created/Administrated several MS SQL 2005/8 databases supporting IBM’s SmartCloud for Government• Designed and deployed multiple MS Active Directory domains• Performed vulnerability scanning of environment, documented and remediated security findings

As a system engineer on this program I developed and deployed an enterprise patch management solution to support over 24,000 endpoints.• Designed and implemented multi-tiered Microsoft Windows Server Update Services and McAfee ePolicy Orchestrator solution supporting 21,000 workstations and servers• Developed architectural artifacts adhering to strict ITLM documentation requirements as requested by ITIL compliant customer• Created/Administrated MS SQL 2005 databases supporting McAfee ePolicy Orchestrator and MS Windows Server update services• Provided project management support from project infancy to maturation• Provides on-going system support of thirty multi platform production servers• Trained members of the Security Operations Center on use of security tools• Built virtual development/test lab for Operations Center using VMware ESX• Created/Maintained Active Directory Group Policies• Performed datacenter migration from Boulder CO, to Westminster CO without service interruption

• Coordinated with project management and relevant stakeholders to ensure project milestones were met and solution was implemented on time and under budget• Developed and implemented enterprise system architecture for BlackBerry solution for 2,000 USDA Forest Service end users• Developed system documentation to include architectural artifacts, implementation plans, deployment plans and test cases for requirement verification• Provided level three support for USDA Forest Service BlackBerry end users• Performed systems integration support for IBM xSeries server hardware for the USDA Forest Service• Assisted in the architecture and design of IBM Director/Remote Deployment Manager infrastructure used for server deployments• Supported effort to develop and deploy the Windows Server 2003 image to over 2,000 servers in the enterprise• Provide level three support for IBM Director/Remote Deployment Manager solution in place• Develop and test Tivoli solutions for integration with the USDA Forest Service enterprise• Maintain test laboratory• Create and deploy Tivoli software distribution packages

• Provided analysis of current US Navy Installation for possible monetary savings via server consolidation• Coordinated project to implement recommendations for server consolidations• Reduced annual server operating expenses by $8M through consolidation efforts• Performed quality control on all client deliverables

Began my profesisonal career with IBM as an internal support specialist that was occassionally loaned out to projects for technical support. Responsibilities included;• Performed integration testing with x86 laptop and desktops for the USDA Forest Service• Provided level three help desk support, verified system images prior to release in the field• Packaged software for deployment via Tivoli software distribution• Developed initial systems architecture for Microsoft Software Update Services• Supported internal IBM customers with desk side support on laptop and desktop computers• Provided computer maintenance including upgrading hardware and software. Also fulfilled asset management responsibilities for hardware and software• Lotus Domino database administration