John Harris Email & Phone Number

• Responsible for managing and maintaining servers in the Christchurch region; This includes managing DHCP, DNS, AD, GPO’s, File and Print Services• Oversee the Exchange Server 2010,including user management, setting up resources, maintaining the databases and setting up Exchange Federation• Manage users on the Shoretel PABX system• Mentor and provide technical guidance to junior helpdesk personnel• Assist in the planning and implementation of office relocations across various sites• Assist with the planning and implementation of networking structure, including fixed and wireless networks using Aerohive equipment• Documentation of servers and network infrastructure

• Perform technical support (server and desktop), troubleshooting, software training, network management, Disaster Recovery, system design and implementation, system documentation and vendor management. • Server hardware migration and server OS upgrades including Active Directory and Exchange.• Develop and maintain relationships with a wide variety of businesses.• Research, design and implement hardware and software solutions (including small SharePoint solutions) to meet customer needs.• Provide outsourced IT services for small to medium sized businesses• Sub contract to corporate and large outsource providers for WAN and remote support issues. • Provide Remote Management and Maintenance services.

• Day to day supervision of 8 – 10 IT staff including managing workflow, performance appraisal, professional development plans and career management.• Responsible for all IT and Telephone operations in the NZ Army South Island network including secure and non-secure networks.• Advise senior management on all IT matters.• Identify and document issues affecting IT services and infrastructure and initiate remedial action, if necessary, including earthquake stability programme, power reticulation issues for the server room, server room environment control, fire risk management for the PABX building.• Manage IT projects as required, including Server Replacement programme, Desktop Rollout projects, secure network implementation, Citrix validation programme, and print services rationalization programme.• Manage internal (local and Defence-wide) and external IT relationships.• Managed IT budget in conjunction with the Finance Officer.