John Harrison Email & Phone Number

A people, delivery and business leader with experience across Infrastructure Technology and Business Process. Experienced in the management of large teams across geographies comprising of diverse cultures and capabilities in operations and implementations. Specializing in new business onboarding, business improvement, transition and transformation, defining & executing business strategies. Expertise:• Significant operational experience, project delivery experience having managed large teams across many capabilities for numerous commercial and restricted clients, 300+ concurrent technical consultants with budget in excess of $USD 30m p.a.• Regional knowledge as part of an APJ leadership team managing across Australia, New Zealand, India, Malaysia, China, Hong Kong, Japan and the Philippines.• Experienced in the management and delivery of:- End-user services; including service desk, remote desktop management, field services, software packaging/distribution and messaging.- Infrastructure Management - cloud, data centre, server, network, storage, back up, DR.- Business process back-office and contact centre operations.- IT Service Management (ITIL).- Project Management and Request Implementation Management.- Infrastructure Managed Services• Significant experience in the pre-sales & solutioning process of outsourced delivery, understanding client requirements & providing models and solutions. • Recruiting, developing and leading high-performing teams.• Committed to driving improved customer experiences using technology and innovation to improve services and client outcomes.• Significant experience in leading transitions and transformations of client environments.

Listed skills include It Strategy, Itil, Business Analysis, It Service Management, and 2 others.