John Harvey Email & Phone Number

Jamestown, Nc, Us

Jamestown, North Carolina, United States

* Manages end-to-end servicing relationships for US and Canadian residential warranty claims. Warranty group closes approximately 3200 claims per year. * Manages third-party warranty vendor relationships. * Serves as warranty escalation point of contact for corporate and third-party vendor. * Ensures that product adheres to quality standards. * Coordinates with quality and plant managers to improve customer experience and reduce escalated issues. * Managed corporate product helpline team (4). Calls coming into the helpline totals approximately 135 per day. * Cross-trained and provided back up for customer service managers. * Liaised with quality teams to develop product solutions and accomplish shared objectives. * Reviewed and implemented processes on glass insert glazing, identifying areas that required improvement to prevent leaks. Reduced claims of leaks 30%.

North Carolina, United States

* Built positive relationships with and drove sales with (30) Home Depot stores in the Greensboro, Raleigh, and Wilmington (North Carolina) markets through store visits. * Presented benefits and features to Home Depot professional customers on Masonite door products. * Established strong relationships with major accounts and key decision-makers to increase sales in designated territory. Increased sales 18 - 22% each year. * Conducted training to store associates on Masonite door products.

Greensboro, North Carolina

* Managed 12,500 seat church renovation project to completion, coordinating with general contractor, financial group, and senior pastors. * Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives. * Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. * Developed and maintained courteous and effective working relationships. * Proved successful working within tight deadlines and fast-paced atmosphere.

Virginia, North And South Carolina

* Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.

Charlotte, North Carolina Area

* Strengthened inventory processes to balance supply needs with budget and space limitations. * Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety. * Met with homebuilders to discuss and ascertain needs, tailor solutions, and close deals.

Webster, Texas, United States